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(15h Left) Guest Relations Executive
Vianaar HomesIndia4 days ago
Job descriptionPerfect English (written and spoken) and good master of Hindi. Strong communication : interactions with high profile clients and home owners of luxury properties Incredible sense of customer service Ability to work in a team the job will require a high level of interaction with staff on the ground (estate managers, maintenance team, housekeeping team, photographers, etc.) Well-developed project management skills : can work independently and set timelines to achieve your own goals Comfortable with numbers, ability to quickly calculate the value delivered by various rental price points and tax implications Entrepreneurial drive and demonstrated ability to achieve goals in an innovative and fast-paced environment Strong execution focus with a drive to achieve measurable results and impact Determination : once you start a project, you will do everything to achieve it Deadline oriented (you feel satisfied when you have achieved your responsibilities on time) High level of self-motivation and drive Experience & Education Experience in customer service or hospitality
Duties and Responsibilities :
- Manage Online Travel Agencies for the properties; you would be managing (AirBnB, Booking.com etc.), create listings for each property; manage the booking enquiries, guest feedback / review
- Reply to guests queries through email, AirBnB, WhatsApp.
- Coordinate with guests before their arrival and then with other departments internally to ensure everything is ready before the guests' arrival (housekeeping, maintenance, etc.)
- Meet the guests during check-in, show them the property, collect security deposit and then meet them at the check-out and return the security deposit if there are no damages
- Be in touch with the guests during their stay to ensure high levels of guest satisfaction
- Point of contact for apartment owners : explain rental service operations to them, get them onboard & maintain rapport with them over time
- Coordinate with apartment owners to procure missing furniture and other items for their apartment
- Curate information on things to do around the area and ensure that the document is updated in a timely manner
- Ensure maximum occupancy of your property by keeping the listings on portals up to date, updating prices, etc.
Requirement :
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Guest Relation Executive • India
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