Junior Customer Success Analyst
ConvinBengaluru, Republic Of India, IN6 days ago
Job descriptionTroubleshoot and resolve customer issues with patience and efficiency. Collaborate with cross-functional teams to escalate and resolve complex problems. Track Grafana dashboards and proactively respond to alerts, maintaining the escalation matrix. Assist in the onboarding process for new users by providing guidance and training on our software. Create and update support documentation to help users navigate the platform effectively. Collect and document customer feedback to contribute to the continuous improvement of our products and services. Identify recurring issues and suggest improvements to prevent future problems. Work closely with the Customer Support team and other departments to ensure a seamless customer experience. Collaborate with the product development team to communicate user feedback and assist in product improvement. Strong communication and interpersonal skills. Ability to work the shift between 8 PM to 10 AM (Must have prior experience). Customer-focused mindset with a passion for helping others. Detail-oriented and able to manage multiple tasks effectively. Familiarity with SaaS products is a plus (optional). Ability to work in a fast-paced and dynamic environment.
Job Description :
As a Product Support Intern , you will play a crucial role in ensuring our clients receive the highest level of support and satisfaction. You will work closely with our Customer Support team and gain hands-on experience in assisting our users.
Key Responsibilities :
Responding to Customer Inquiries :
- Address customer inquiries and concerns through various channels, including email, chat, and phone.
- Provide timely and accurate information to customers regarding our products and services.
Issue Tracking and Resolution :
User Training :
Customer Feedback :
Collaboration :
Qualifications :
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Junior Analyst • Bengaluru, Republic Of India, IN
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