Service Desk Specialist

Role & responsibilities

• Candidate must have knowledge on English Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform.
• 24 / 7 Support Model (L2- Remotely End user Support for US and Canada users.)
• Responding to client support requests and contacting User to find out the nature of the problem.
• Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop / laptops.
• Escalating software and other application issues to the subject teams.
• Troubleshooting desktop / laptop hardware and software issues, that can be worked upon remotely.
• OS / Office / basic system application / Anti-Virus client support.
• Outlook, browser, Printer / scanner installation, configuration and troubleshooting on client system.
• Strong experience & Knowledge of ITIL Process.
• Strong experience & Knowledge of MIM.

Skills Required

end user support