Account Manager - Installation & Maintenance

Purpose of the Role

This Account Manager will take ownership of the installation and ongoing maintenance of Meta India fixtures across retail environments. The role ensures that all installations are executed to specification, timelines are met, and fixtures are maintained to uphold Meta's brand integrity post-launch.

Key Responsibilities

• Receive handover from the Development & Production Account Manager and prepare installation plans
• Coordinate with third-party installation teams across India to manage site access, scheduling, and compliance
• Oversee on-site execution, ensuring fixtures are installed correctly and safely
• Monitor fixture performance and condition post-installation, initiating maintenance or replacements as needed
• Maintain a log of installed assets and service schedules
• Train and educate all stakeholders—including suppliers, installers, and client teams—on installation protocols and maintenance procedures
• Ensure compliance with internal HH Global reporting and external Meta reporting requirements, including alignment with Meta's dashboards, formats, and cadence
• Act as escalation point for installation or maintenance issues

Knowledge, Skills & Experience

Skills Required

Microsoft Office