Customer / Sales Support Executive

Job Title : Customer / Sales Support

Location : On-site (E-23, EPIP, Surajpur Kasna Road, UPSIDC, Industrial Area Site-5, Greater Noida 201308)

Job Type : Full-Time

Brand : Gemeria Hair

About Us :

Gemeria Hair is a premium luxury brand offering high-quality human hair extensions, wigs, and toppers. We serve clients across India and internationally, delivering not just products but experiences. Our customers expect professional, personalized, and timely support, and were looking for someone who can deliver exactly that.

Key Responsibilities :

• Attend and respond to incoming calls, including timely callbacks for missed calls
• Provide prompt customer support across Instagram, Facebook, YouTube, and other social media platforms
• Handle WhatsApp Business communication via Bitespeed / Zoko or other tools used in the future
• Deliver clear, professional email responses for inquiries, issues, and consultations
• Manage international customer queries via email, WhatsApp, and video calls
• Conduct video call consultations for both Indian and international customers, offering expert guidance on product selection
• Book and manage appointments and trial bookings (virtual & in-person)
• Handle returns and exchanges, ensuring a smooth, empathetic process aligned with company policy
• Use the Ticket ID system to log, track, and resolve customer queries effectively
• Perform timely follow-ups for unresolved issues and ongoing cases
• Maintain a friendly, calm, and patient tone, even with high-touch or concerned customers
• Ensure top-notch English communication, written and spoken, suitable for global clientele
• Multitask across multiple dashboards, including Shopify, email, WhatsApp, and CRMs.
• Provide personalized product consultations, helping customers find the right fit based on their needs
• Think proactively and solve problems independently where possible

Requirements :

Why Join Us?

Apply here or email us at hr@gemeriahair.in.

Contact Number : +91 9990470797