Sr Data Analyst, Customer Experience

About The Company

BP Energy is a global leader in the energy sector, committed to providing innovative and sustainable energy solutions. With a rich history of operational excellence and a focus on environmental responsibility, BP Energy strives to meet the evolving needs of the world's energy landscape. The company fosters a diverse and inclusive work environment that encourages collaboration, innovation, and continuous learning. BP Energy's dedication to safety, integrity, and community engagement positions it as a trusted partner in the energy industry, driving forward the transition to cleaner energy sources while maintaining operational efficiency.

About The Role

The Customer Experience Data Analyst at BP Energy plays a crucial role in building and maintaining an infrastructure for structured customer experience insights. Utilizing industry-standard tools such as Power BI, AWS connectors, SAP, Salesforce, and Genesys data lakes or platforms, the analyst ensures the accurate representation of data critical for strategic business reviews and organizational decision-making. This role requires a flexible schedule supporting primarily the US time zone, with a 13 / 5 support pattern, emphasizing responsiveness and agility in data analysis and reporting. The successful candidate will collaborate with cross-functional teams, translating complex data into actionable insights that enhance customer satisfaction and operational efficiency.

Qualifications

The ideal candidate will possess a bachelor's degree in business, Finance, Economics, Computer Science, Statistics, or a related field. They should have 5-7 years of experience in business analysis, reporting, or a similar analytical role, demonstrating proficiency in analyzing large datasets, identifying trends, and deriving insights. Hands-on experience with BI tools such as Power BI and Tableau, along with strong skills in Excel, SQL, and data manipulation, is essential. Familiarity with data warehouses, structured databases, and data integration tools is highly desirable. The candidate should have a solid understanding of business processes and KPIs, especially in finance, sales, marketing, or operations, and be capable of translating business needs into effective reports. Excellent communication skills, problem-solving abilities, and a team-oriented mindset are critical for success in this role. Exposure to process automation or scripting tools like Python or VBA is a plus, as is experience supporting retail or store operations.

Responsibilities

• Capture data from internal systems such as ERP, CRM, and BI tools, as well as external sources to ensure comprehensive data collection.
• Validate and clean data to ensure accuracy, consistency, and reliability before analysis and reporting.
• Develop, maintain, and distribute regular business reports on a daily, weekly, monthly, and quarterly basis to support operational and strategic initiatives.
• Automate reporting processes leveraging tools like Excel, Power BI, Tableau, SQL, and Python to improve efficiency and reduce manual effort.
• Analyze business performance against KPIs, targets, and historical trends to identify opportunities and risks.
• Provide actionable insights and recommendations to support strategic decision-making across various departments.
• Collaborate with finance, sales, marketing, and operations teams to understand their reporting needs and tailor solutions accordingly.
• Present findings and reports clearly and concisely to both technical and non-technical stakeholders.
• Build and maintain interactive dashboards that enable real-time performance monitoring and quick decision-making.
• Ensure dashboards and reports are user-friendly, aligned with business requirements, and compliant with data privacy, regulatory, and governance policies.
• Maintain comprehensive documentation of reporting processes, data sources, and methodologies for transparency and future reference.
• Identify opportunities for process improvements, automation, and enhancements in reporting tools and practices.
• Implement best practices in data visualization and reporting standards to ensure clarity and impact.
• Respond promptly to ad-hoc data requests, providing quick turnaround analyses to support urgent business needs.

Benefits

BP Energy offers an excellent work environment that promotes growth, diversity, and inclusion. Employees benefit from a comprehensive package that includes life and health insurance, medical care, and wellness programs. The company emphasizes work-life balance and provides numerous learning and development opportunities to help employees craft their career paths. BP Energy fosters a culture of innovation and collaboration, ensuring that team members are supported in their professional and personal growth. Additionally, employees enjoy a competitive salary structure, flexible working arrangements, and access to resources that promote overall well-being and job satisfaction.

Equal Opportunity

BP Energy is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability. We are dedicated to providing reasonable accommodations to individuals with disabilities throughout the recruitment process and employment. Our mission is to ensure that every individual has an equal chance to succeed and contribute to our company&aposs success, creating a workplace where everyone feels valued and respected.

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Skills Required

Salesforce, Sap, Data Manipulation, Power Bi, Genesys, Tableau, Sql, Vba, Excel, data warehouses , Python