Technical Operations Manager

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About this opportunity :

The prime function of this role is to act as a Line Manager, subject matter expert, and customer strategy liaison, leading a dynamic team of specialists in ensuring the effective management, operation and development of the customers network, demonstrating in depth expertise of the technical solution, specializing in one of the defined technologies. As a 3rd line function the key focus is on proactivity, service improvement, vendor focus and customer collaboration.

Job Role is responsible for managing and coordinating Network Operations and drive domain escalation management, with the support of team members and manage domain stakeholders.

What you will do :

• Conduct resource and people management to lead and develop the team. Oversee stakeholder management ensuring effective communication and collaboration
• Overall System Administration of Ericsson OSS-RC / ENM and multivendor EMS / NMS and Integration of Radio & Core Network Nodes with OSS.
• End to end fixing the issues related to OSS Platform, Fault Management, User Management, Software / Hardware Management, STS Management, and OSS applications i.e. C.N.A., OPS, CHA, ARNE, RNO, SMO, BSM, and Element Manager.
• Integration of Radio & Core Network Nodes with OSS. Perform release upgrades on live OSS Servers and roll-out.
• To handle emergencies and on-call support (24X7). Solution Management for Customized Business Object – Templates / Reports.
• Accountable for initializing and organizing deep dive analysis covering network and service performance, identifying changes in behavior which impact contractual SLAs, the end user, or the optimal function of the network / service. Instigating investigations within the teams, and aligning the results across other Operate areas, delivery, and Design teams, within and outside of Ericsson.
• Ensuring all major incidents and events that are reviewed within the NOC, whilst opportunities to benefit from lessons learnt are utilized to their maximum potential. Driving completion of actions identified and leading the team to employ the same mind-set.
• Own and optimizing the operational interface with 3rd party vendors, reporting on vendor performance, risks and highlights, and driving improvements which reduce the time taken to resolve impacts or risks to service and / or proactive management of the network.

The skills you bring :

Behavioral competences & Typical Interfaces :

What happens once you apply

Click Here to find all you need to know about what our typical hiring process looks like.

We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Skills Required

Sybase, Machine Learning, ENM, Artificial Intelligence, Cloud Technologies, Sun Solaris, Unix, Ops, Smo, Bsm, User Management