Talent.com
Assistant Manager - NFTE Life Cycle Management

Assistant Manager - NFTE Life Cycle Management

ConfidentialGurgaon / Gurugram, India
5 days ago
Job description

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect, which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

  • SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
  • Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
  • Dynamic, Inclusive and Diverse team culture
  • Gender Neutral Policy
  • Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
  • Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Outsourced Talent Acquisition for Sales, Relationship building and 5 PSA partners and 2 verification agencies. Wing to wing management of resource life cycle management

Role Accountability

  • Provide requisite resources to business and other functions for BAU functioning and running of Organization
  • Determine current staffing needs of business, develop talent acquisition strategies and create hiring plans in collaboration with PSA partners
  • Ensure Reduction in attrition and employee retention with quality enhancement by training PSA recruitment team and getting satisfaction survey conducted
  • Drive and meet business targets for talent acquisition Drive and meet NFTEs Hiring numbers as per MOU and Provision agreed by business
  • Manage diversified workforce across all Sales Channels Ensure smooth Onboarding, verification and Exit Management and ensure adherence to statutory and regulatory requirements
  • Review and monitor Sales Sites offices across all channels in East zones, ensuring adherence to Compliances like Fire NOC, Land use, OC and S&E as per State Laws and other regulatory
  • Manage transition and acquisition of new sites with 100% complied status like commercial site, with Fire NOC, S&E, Land use, Occupancy certificate and other compliances
  • Support Compliance, FCU & Legal in executing disciplinary action or support required related to investigation. Coordinate with PSA's and Legal to resolve exceptional issues like arrests, manhandling & POSH complaints for East Zone
  • Provide details for discussion / meeting with NFTEs, Managers, PSA, FCU / Investigation teams in relation with fraud case, disputes, customer complains, cobrand partner complaints, Labor court notice, Police investigation etc.
  • Ensure cost saving through SLA & TAT and implementing claw back as per SOW in Recruitment and verification billing
  • Identify and plug the process gaps ensuring adherence to minimum wages act for all the States and Union territories in East Zone
  • Manage new partner onboarding process and conduct KT session for swift onboarding of the new PSA Partner
  • Conduct partner reviews basis score board and quality matrices, review Compliance, audit, recommend for addendum / clauses for organizational benefits
  • Monitor partners on SLA adherence and recover penalties as applicable and prepare monthly partner scorecard for performance review on SLAs
  • Review and recommend solutions for all NFTEs disputes and arrears pertaining to salary, incentive and F&F claims for Banca and Open Market
  • Regulate onboarding in Force24, ensuring swift on boarding of selected candidates for each NHO twice a week maintaining all hiring criteria / rehiring guidelines / negative profile scrubbing / approvals, as per URN, Minimum wages adherence, NFTE PII and KYC data guidelines
  • 17.Track completeness and accuracy of BGV reports, BGV initiation within TAT ,Immediate action on Negative BGV Cases

    • Measures of Success

  • Timely completion of NFTE lifecycle processes (Onboarding, BGV, PIP, Exit management)
  • Timely resolution for all outsourced employees dispute / grievances / complaints
  • No adverse observations in internal / external and vendor audits
  • Timely closure of UAT / PVT for Sales 24
  • Timely & accurate MIS / business reporting
  • Process adherence as per MOU

    • Technical Skills / Experience / Certifications

  • Knowledge of HR processes and policies
  • Knowledge of labor laws
  • Experience of conducting inquiries / investigations

    • Competencies critical to the role

  • Stakeholder Management
  • Adaptability
  • Influencing Skills
  • Detail Orientation
  • Teamwork & Collaboration

    • Qualification

    Graduate / MBA in any discipline

    Preferred Industry

    BFSI / Service Industry

    Create a job alert for this search

    Assistant Manager • Gurgaon / Gurugram, India

    Related jobs
    • Promoted
    Assistant Manager - Design

    Assistant Manager - Design

    EmeritusDelhi, IN
    Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show moreLast updated: 2 days ago
    • Promoted
    Wealth Manager

    Wealth Manager

    Talent Corner HR Services Pvt LtdDwarka, Delhi, India
    Role : Financial Planner / Wealth Manager.This is a full-time, on-site role based in Dwarka.As a Financial Planner, you will be responsible for providing personalized financial planning services to cl...Show moreLast updated: 1 day ago
    • Promoted
    Maitenance Manager (10LPA, Manufacturing only, Faridabad)

    Maitenance Manager (10LPA, Manufacturing only, Faridabad)

    Corporate Comrade ConsultancyFaridabad, Haryana, India
    Dear Candidates, Please note, we will be able to respond to only those candidates, whose cvs are shortlisted.We respect your valuable time for applying. HVAC & Refrigeration System Management : .Overs...Show moreLast updated: 2 days ago
    • Promoted
    • New!
    Deputy Manager

    Deputy Manager

    MANITOU Groupfaridabad, haryana, in
    Manitou Equipment India in Greater Noida, UP, India will have an opening for an Deputy Manager - IP&QHSE.The prime responsibility of this position is to Lean Tools Deployment, Layout.Planning, Cape...Show moreLast updated: 14 hours ago
    • Promoted
    • New!
    ASSISTANT MANAGER (FINANCE & ACCOUNTS)

    ASSISTANT MANAGER (FINANCE & ACCOUNTS)

    TIDEL Park Limitednoida, delhi, in
    Designation : Assistant Manager (Finance & Accounts).Timings : 10 : 00 am - 05 : 45 pm (Mon-Fri).In alignment with the Government of Tamil Nadu’s vision to strengthen and expand the State’s Information T...Show moreLast updated: 14 hours ago
    • Promoted
    Assistant Manager / Manager - Accounts and Finance

    Assistant Manager / Manager - Accounts and Finance

    EmeritusDelhi, IN
    Support month closing of books by reconciling revenue & cost related items.Collaborate with various internal team members to reconcile revenue transactions. Ensure prompt reconciliation and payment ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Assistant Manager Corporate Sales (CSR)

    Assistant Manager Corporate Sales (CSR)

    Target Learning Venturesfaridabad, haryana, in
    We are looking for a dynamic and presentable professional with experience in NGO partnerships, corporate CSR initiatives, and ESG (Environmental, Social & Governance) domains.This role is about app...Show moreLast updated: 14 hours ago
    • Promoted
    Assistant Manager - Process Engineering

    Assistant Manager - Process Engineering

    Lumax WorldBawal, Haryana, India
    Process design of Assembly Lines of New Models.PFD, FMEA, OPL, WI's and control plan preparation for new models.Knowledge for new testing setup development, router / soldering fixtures concepts.Devel...Show moreLast updated: 21 days ago
    • Promoted
    • New!
    Training Manager

    Training Manager

    SINCLUSDelhi, IN
    Training Manager (India – Country Head).Must have strong experience in.Show moreLast updated: 18 hours ago
    • Promoted
    • New!
    Revenue Cycle Manager

    Revenue Cycle Manager

    Qratafaridabad, haryana, in
    Prior Authorization (PA) operations team.You’ll ensure that all patient authorizations are processed accurately and efficiently, helping the business maintain smooth cash flow and patient satisfact...Show moreLast updated: 14 hours ago
    • Promoted
    • New!
    Assistant Manager - Health and Safety

    Assistant Manager - Health and Safety

    Coatsfaridabad, haryana, in
    Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to cr...Show moreLast updated: 14 hours ago
    • Promoted
    Assistant Manager

    Assistant Manager

    Deloittefaridabad, haryana, in
    India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organizations ...Show moreLast updated: 1 day ago
    • Promoted
    Bid Manager

    Bid Manager

    CapgeminiDelhi, IN
    BID Management of enterprise scale solutions.Proven experience in defining offer scope; goals and deliverables that support business goals in collaboration with senior management and stakeholders.A...Show moreLast updated: 21 days ago
    • Promoted
    Wealth Management Intern

    Wealth Management Intern

    Zetheta Algorithms Private LimitedDelhi, IN
    ZeTheta Algorithms Private Limited is a FinTech start-up which has been recently set up and is developing innovative AI tools. We are seeking a talented and motivated student intern for Portfolio Ma...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Assistant Manager-Agriculture

    Assistant Manager-Agriculture

    Tata Steel Foundationghaziabad, uttar pradesh, in
    Instituted on August 16, 2016 Tata Steel Foundation (TSF) is a wholly owned subsidiary of Tata Steel Limited mandated with the responsibility of executing CSR for Tata Steel.A Section 8 company, TS...Show moreLast updated: 14 hours ago
    • Promoted
    • New!
    Assistant Manager Finance and Accounts

    Assistant Manager Finance and Accounts

    Arborealfaridabad, haryana, in
    Arboreal is an award-winning ingredients technology company specializing in specialty food and nutraceutical ingredients. We work alongside 'Better for You' Brands to launch products with superior n...Show moreLast updated: 14 hours ago
    • Promoted
    Assistant Manager Sales Operations

    Assistant Manager Sales Operations

    Interview Kickstartfaridabad, haryana, in
    Interviews can be hard, especially at top tech companies like Google, Facebook, and Netflix.Many candidates fall short simply because they aren’t adequately prepared. Our acclaimed courses specialis...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    Assistant Manager - HRBP

    Assistant Manager - HRBP

    Genisys Groupfaridabad, haryana, in
    Assistant Manager - HR Business Partner (HRBP).We are looking for a dynamic and experienced.HR Business Partner (AM / Manager Level). This role is critical in aligning HR strategies with business go...Show moreLast updated: 14 hours ago