Head of Customer Service

Job Title : Head of customer service

Company :  Lifetime Health

Location :  Jayanagar Bangalore

Salary : As per your previous drawn and expertise

Employment Type :  Full-Time

About Us :

LifetimeHealth is a leading provider of home healthcare services, specializing in nursing and physiotherapy. We are committed to delivering high quality, compassionate care to our patients in the comfort of their homes. Join our dedicated team and make a difference in people’s lives every day.

Role Overview :

We are seeking an experienced and dynamic Customer Support Head to lead and oversee our Customer Support, Sales, and Service Line operations. The ideal candidate will be responsible for ensuring exceptional customer experience, driving sales growth, and maintaining service excellence. This role demands strong leadership skills, strategic thinking, and a passion for healthcare.

Key Responsibilities :

Lead and manage the Customer Support team, fostering a positive and productive work environment.

Develop and implement customer service policies and procedures to ensure high-quality service delivery.

Monitor and analyze customer feedback to identify areas for improvement and drive customer satisfaction initiatives.

Oversee the Sales team, setting and achieving sales targets, and developing strategies to enhance sales performance.

Coordinate with the Service Line team to ensure seamless service delivery and address any operational issues.

Train, mentor, and support team members to enhance their skills and performance.

Collaborate with other departments to align customer support and sales efforts with company goals.

Prepare and present regular reports on customer support and sales performance to senior management.

Qualifications : Bachelor's degree

Proven experience in a customer support or sales management role.

Excellent leadership and team management skills.

Strong problem-solving abilities and a strategic mindset.

Exceptional communication and interpersonal skills.

Ability to work under pressure and handle multiple tasks simultaneously.

Proficiency in CRM software and other relevant tools.

Passion for delivering outstanding customer service and improving patient care.