Head of Customer Experience

Job Title : Senior Director Customer Success

• Location : Bangalore (On-site;

full-time)

About Locus

Battle-tested in 350+ deployments across 30+ countries, Locus is an agentic Transportation Management System for all-mile, all-channel, trusted by enterprises like Unilever, Nestlé, and Siam Makro.

The platform unifies orders, capacity, and carrier networks into one living plan, aligning planning, execution, and settlement so promises become proof. AI co-pilots with guardrails surface risk early and recommend the next best move to protect SLAs and reduce empty miles.

In 2025, Locus joined the Ingka Group (IKEA Retail) family, marking a major milestone in our journey. Backed by the scale and strength of IKEA, we continue to operate independently while accelerating our mission to make global supply chains faster, smarter, and more sustainable.

Our Global Footprint

Headquartered in Bangalore, with teams across the U.S., U.K., UAE, and Southeast Asia, Locus brings together 170 + engineers, designers, and problem-solvers united by a single goal : to reinvent how the world moves goods.

Traits We Value

We look for people who are :

The Opportunity

We are seeking a Customer Success Leader to drive customer value, retention, and growth for our APAC enterprise accounts.

The ideal candidate will have a proven track record managing B2B SaaS customers in the Supply Chain, Logistics, or Transportation domain, with hands-on experience across post-sales engagement, renewals, and account strategy.

This role is a blend of strategic account management and customer advocacy, focusing on building deep relationships, driving product adoption, and ensuring measurable ROI for clients across global logistics networks.

You will be driving high retention and expansion rates, standardizing the customer journey, and managing the teams that execute onboarding, support, and account management

Key Responsibilities

What We’re Looking For

Why Locus