15h Left! Network Support Engineer-L2 | Bangalore

Job Title : Network Support Engineer

Location : Bangalore

Experience : 10+ Years

Employment Type : Full-time

Role Overview :

The Network Support Engineer will be responsible for providing advanced technical support for enterprise network infrastructure, including SD-WAN, WLAN, routing, switching, and firewall environments. The role involves monitoring, troubleshooting, and maintaining network systems to ensure optimal performance, security, and reliability across global operations.

Key Responsibilities :

• Provide Level 1 / Level 2 support for enterprise network infrastructure (LAN / WAN / WLAN / Firewall)
• Troubleshoot and resolve incidents related to SD-WAN, routing, switching, and wireless networks
• Monitor and manage network performance, ensuring high availability and minimal downtime
• Configure and maintain Cisco network devices – Catalyst Center, LAN Switches (Access / Core), Wireless Controllers, Access Points
• Administer and manage Cisco ASA and FortiGate Firewalls, ensuring secure network access and connectivity
• Work on Cisco ISE for authentication, authorization, and accounting (AAA) policies
• Utilize FortiAnalyzer and FortiManager for centralized monitoring, reporting, and policy management
• Support network upgrades, patching, and configuration changes in alignment with best practices
• Collaborate with cross-functional teams to resolve escalated network issues and implement preventive measures
• Maintain proper documentation of network configurations, incidents, and resolutions

Technical Skills Required :

Qualifications :