Network Engineer L2 Support

Position : Network Engineer - L2 Support

Job Type : Full - Time (On-Site)

Contract Duration : 01 - Year

Compensation : ₹ 60,000 to ₹ 70,000 INR Monthly

Location : Navi Mumbai, Maharashtra, India

Position Overview : We are looking for a

Network Engineer (Level 2)

must proficient in

English

to provide end-user IT support for our client in Navi Mumbai. The candidate will handle technical incidents and service requests via phone, chat, and email while maintaining high-quality customer service standards.

Key Responsibilities :

Provide first-level technical support for Windows, O365, VPN, and network-related issues.

Handle inbound calls, chats, and emails through ITSM tools (ServiceNow / Remedy).

Manage user accounts in Active Directory and Office 365.

Troubleshoot hardware, printers, and peripheral issues.

Escalate complex issues to higher-level resolver teams as needed.

Maintain proper documentation and ensure timely ticket resolution.

Support queue management and incident coordination during MIM situations.

Required Skills :

L1-L2 Technical Support / IT Helpdesk

Windows OS and Citrix troubleshooting

VPN & Network basics (LAN / WAN, IP, DNS)

Active Directory & Office 365 administration

Hardware and peripheral support

ITSM tools (ServiceNow, Remedy, etc.)

Excellent communication skills in

English

Customer-first attitude and strong problem-solving skills