Client Delivery Partner

Overview

As a Client Delivery Partner (CDP) in our Industry Solutions Delivery (ISD) team you will have the opportunity to engage with, and influence, senior stakeholders within some of our largest customers to enable the successful development and execution of transformational programs of work. Your deep, cross-industry expertise and experiences will be fundamental as you steer a program team who are dedicated to the success of our customers. You will hone your leadership skills and operational delivery capabilities as you guide this accomplished team of professional services individuals across the program lifecycle to transform our customers' business and position them for commercial success within a trillion-dollar addressable market.

Industry Solutions Delivery

ISD helps customers transform the potential value of Microsoft cloud technologies into realised value for their business, employees and customers. ISD is on a multiyear transformation to increase value, relevance and partnership with our customers and partners, which is both contributing to Microsoft revenue as well as accelerating Azure Consumed Revenue (ACR) growth and AI transformation. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey.

We take pride in embedding Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you'll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide.

Take a look at our culture and values to see the environment you will be working in.

Responsibilities

Solution Delivery

• Envisions, develops, and delivers transformative opportunities with the client by establishing a deep understanding of customer and business needs based on the future direction of the industry. Effectively draws on internal assets (e.g., account team, business lines, collateral) to help to bring the best original and most relevant ideas to the customer. Works with the client to build an understanding of pain points and creates a plan to resolve them by implementing digital transformations. Identifies possible hurdles / barriers to obtaining objectives and provides insight on how to avoid them.
• Provides executive leadership and oversight to execute a plan that delivers quality solutions for the largest strategic accounts. Identifies and implements the correct governance / delivery operating model. Utilizes appropriate metrics for tracking customer satisfaction and puts feedback mechanisms in place in order to track solution success. Monitors solution roll-out, making adjustments / escalates when necessary, and drives systemic improvements based on feedback mechanisms.
• Identifies quantitative value and business outcomes for customer. Leads the development a value realization plan, including identifying feedback mechanisms to assess progress. Uses industry benchmarks and tangible results desired to measure success. Drives value for customer through solution delivery while driving incremental cloud consumption. Tracks key outcomes that drive cloud consumption. Drives opportunity identification and delivers on the financial commitments of the Operation Model (Consumption Revenue, Industry Solutions Delivery (ISD) Direct Azure Impact, Delivery Value, Industry Solutions (IS) Billed Revenue), partnering with Area Consulting Leaders to establish controls to meet profit and loss (P&L) accountabilities.

Customer Relationships

Other

Qualifications

Required / Minimum Qualifications

Additional Or Preferred Qualifications

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Skills Required

Financial Management, Azure, Cloud Technologies, Solution Delivery, Digital Transformation