Bulk Hiring|| Customer support executive|| Bengaluru
Wsne Consulting Private LimitedBengaluru / Bangalore9 days ago
Job descriptionHandle inbound and outbound international voice calls professionally and efficiently. Provide exceptional customer service and resolve customer queries / issues in a timely manner. Maintain a high level of product and service knowledge to better assist customers. Ensure first-call resolution and strive towards customer satisfaction and quality metrics. Follow communication scripts and standard operating procedures (SOPs) where applicable. Maintain detailed records of customer interactions in the internal system. Collaborate with other departments to resolve complex customer issues. Adhere to shift schedules and achieve performance targets (AHT, CSAT, etc.). Excellent English Communication Skills (Verbal and Written) – Mandatory Strong listening, problem-solving, and interpersonal skills Ability to work in a fast-paced and dynamic environment Basic computer knowledge and typing skills Customer-centric attitude with a willingness to go the extra mile Flexibility to work in rotational shifts, including night shifts
Job Title : Customer Support Executive – International Voice Process
Location : Bangalore – Eco space / Pri-tech Campus
Work Mode : Work from Office
Shift : Rotational Shifts (Including Night Shifts)
Experience Required : Freshers & Experienced in International Voice Process
Education : PUC (Pre-University Course) and above
Salary : Up to ₹3.8 LPA (CTC)
Take-Home Salary : Approx. ₹27,000 per month
Additional Benefits :
- Night Shift Allowance : ₹200 per day (Eligibility : Minimum 2 hours between 12 : 00 AM – 6 : 00 AM)
- Variable Pay
- Other company-specific benefits
Job Role & Responsibilities :
Skills Required :
Contact -
HR Surya - 9990035418
Education
Bachelor of Business Administration (B.B.A), Master of Journalism & Mass Communication (MJMC), Master OF Business Administration (M.B.A), Master of Library & Information Science (MLIS), Bachelor of Social Work (B.S.W), Aviation, Bachelor of Commerce (B.Com), Masters in Arts (M.A), Diploma, PGP, Bachelor of Arts (B.A), PGDM, Bachelor of Fine Arts (B.F.A), Master of Public Administration (MPA), Doctor of Business Administration (DBA), 12th Class (XII), Post Graduate Programme in Management for Executives (PGPX)
Skills Required
Communication Skills, Fluent English, Customer Care, International Voice Process, International Bpo, Excellent Communication
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Customer Support Executive • Bengaluru / Bangalore
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