Manager, Master Data Management

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Manager, Master Data Management!!

In this role, you will be responsible for all the activities related to MDM domain.

Responsibilities

• Execute and manage the day-to-day activities for master data domains
• Daily review of process KPI and reporting
• Escalation management
• Identify continuous improvement projects and get them implemented
• Mentor and Coach, the team members on the process
• Set milestones for the team to execute
• Review progress against the set milestones and ensure adherence
• Manage any transactional changes related to the Master data management activities Request gathering, analysing request and providing the solutions
• Perform Process Controls & documentation, Quality Check. etc.
• SOP documentation during OJT / KT and during BAU, capturing all the rules and exceptions in the process. This is an ongoing activity that demands good analytical and writing skills
• Understanding of the process and nuances of different entities, understanding of entity specific norms etc.
• proactive contributor on domain / process knowledge
• Plan, perform, and implement process and data improvement initiatives.
• Have a complete clarity and understanding of each single activity assigned
• Handle day to day normal communications (over emails) / explaining issues over email and during calls
• Collaborate with data stewards for designing and implementing policies, standards, and procedures for all Data Master hierarchies and categories
• Work cohesively with remote teams
• Ready to stretch during project deliveries.
• Manage client expectations.
• Take part & support Transitions and ensure “First Time Right”.
• Addressing ad-hoc queries, liaising with entities, banner controllers, participate in governance meetings with customers, internal stakeholders & support teams.
• Determine all tasks to be completed and maintain key report outs to internal as well client-side stake holders

Qualifications we seek in you!

Minimum qualifications

Preferred qualifications / Skills