Manager, Data Science and Machine Learning

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

Crunchyroll is growing and changing, presenting unique challenges and opportunities to support millions of anime fans around the world. The AI / ML team provides seamless help to our internal stakeholders, ensuring an exceptional experience for all Crunchyroll fans.

• Lead and mentor a team of data scientists focused on developing and deploying ML solutions including GNNs, LLM-based applications, and fraud detection models.
• Define and drive the roadmap for AI / ML initiatives across Crunchyroll’s product and platform ecosystem.
• Guide the development of robust ML pipelines and infrastructure, working closely with data engineering, software engineering, and DevOps teams.
• Establish best practices for experimentation, model evaluation, A / B testing, and continuous learning in production environments.
• Work with stakeholders across business, marketing, security, and content teams to identify AI opportunities and translate them into actionable projects.
• Ensure responsible AI / ML development by emphasizing model interpretability, performance, and fairness.
• Own operational metrics around model impact, latency, cost, and system scalability.
• Foster a strong team culture centered on innovation, curiosity, collaboration, and continuous learning.

About You

We get excited about candidates, like you, because...

About the Team

The R&D team is dedicated to developing, testing, and validating robust and scalable machine learning models that drive business objectives. Our focus includes enhancing operational processes through AI / ML solutions, such as trend analysis, anomaly detection, and the deployment of large language models (LLMs) for tasks like querying system health. Another major focus area is preserving, and improving customer experience and retention. We closely work with our stakeholders to ensure AI / ML objectives are clearly defined.

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

Courage. We believe that when we overcome fear, we enable our best selves.

Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs :

Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights :

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.