IN-Senior Associate _ ITSM Configuration Management || IN_IT_ Services CO|| IFS || PAN India

Description

& Summary :

We are seeking a detail-oriented and highly organized Configuration Specialist with CSDM skillset to manage and optimize the configuration of our systems, networks, and applications. The ideal candidate will be responsible for maintaining the integrity of system configurations, overseeing change management processes, and ensuring compliance with standards and best practices.

Responsibilities :

Main Accountabilities ITSM Manager accountabilities :

• Manage the ITSM configuration team, ensuring effective allocation of resources, mentoring, and performance management.
• Oversee the configuration, maintenance, and enhancement of ITSM tools in alignment with ITIL best practices and organizational requirements.
• Collaborate with ITSM process owners and cross-functional teams to define and implement configuration changes that improve tool functionality and process efficiency.
• Maintain and govern the Configuration Management Database (CMDB), ensuring data integrity, accuracy, and compliance with audit requirements.
• Drive continuous improvement initiatives related to ITSM configuration, automation, and reporting capabilities.
• Develop and enforce ITSM configuration standards, policies, and procedures.
• Manage relationships with ITSM tool vendors and service providers, including escalation management and contract oversight.
• Provide regular reporting and metrics to senior management about configuration status, process adherence, and system performance.
• Ensure compliance with organizational security and data privacy policies related to ITSM systems.
• Facilitate training and knowledge transfer sessions to internal teams on ITSM tool functionalities and configuration best practices.

Mandatory skill sets :

Preferred skill sets :

Years of experience required :

4+ yrs

Education qualification :

Any UG / PG

Education Degrees / Field of Study required : Bachelor Degree, Master DegreeDegrees / Field of Study preferred : Certifications Required Skills ITSM Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Architectural Engineering, Business Continuity, Cloud Architectures, Cloud Compliance, Cloud Infrastructure, Cloud Migration, Cloud Virtualization, Communication, Continuous Deployment, Continuous Integration / Continuous Delivery (CI / CD), Creativity, Data Infrastructure, DevOps Practices, Disaster Recovery, Embracing Change, Emotional Regulation, Empathy, Google Cloud Platform, Hardware Troubleshooting, Hybrid Cloud {+ 31 more} Desired Languages Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date