US Collection Specialist

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Job Description for International Voice Process Executive

Position : International Voice Process Executive

Salary : Up to 38,000 per month + Incentives

Location : Sector 63, Noida

Key Responsibilities

• Handle customer queries and provide solutions via voice communication channels for international clients.
• Manage US debt collection processes, adhering to compliance and company policies.
• Ensure high levels of customer satisfaction through effective communication and problem-solving.
• Maintain accurate and detailed records of all interactions in the CRM system.
• Meet performance targets, including call handling time, resolution rate, and collections.

Required Skills and Experience

Experience : Minimum 1 year in international voice process or US debt collection.

Communication Skills :

Excellent verbal and written communication skills in English.

Ability to handle challenging situations with empathy and professionalism.

Technical Skills :

Proficiency in using CRM tools and other telecommunication software.

Familiarity with debt collection protocols and processes is an added advantage.

Additional Attributes :

Strong interpersonal and persuasion skills.

Ability to work in night shifts, as per US time zones.

Goal-oriented with a focus on achieving and exceeding targets.

Benefits

Competitive salary up to 38,000 per month.

Performance-based incentives.

Professional growth opportunities.

Friendly and collaborative work environment.

Shift : Night shifts to align with US working hours.

Job Types : Full-time, Permanent

Pay : 20,000.00 - 38,000.00 per month

Schedule :

Night shift

Experience :

International voice process : 1 year (Required)

Work Location : In person

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