AGM - Retention & Collection

Job Purpose

• This role is responsible to drive Postpaid Mobility Churn, Revenue Churn, CXX and help increase the post-paid business by ensuring higher Collections, lower Churn, and lower Bad debt.
• The role focuses on Customer Base Management, High Value Base Enhancement through proactive and reactive retention campaigns.
• Pivotal cross functional influence in Credits, Collections, Marketing Consumer, Marketing, VIBS and across CS verticals.
• Ensure reduction in costs by implementing various digital modes / innovations and increase productivity.

The position would require to develop process and policy for achievement of Business requirement. The role is required to maintain good interpersonal and interdepartmental skills

Key Result Areas / Accountabilities

Core Competencies, Knowledge, Experience

Must have technical / professional qualifications