Associate - Customer Success (US)

Associate - Customer Success (US)

Bangalore

About UrbanPiper :

UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our offering restaurants can manage / automate their online presence be it on their own websites / apps or any of the leading food delivery platforms — Zomato, Swiggy, UberEats, Deliveroo, Talabat, HungerStation, etc. in the simplest manner.

At present, we are processing nearly 3 million transactions every month and partnered with 12,000 restaurants across India, US, UK and the Middle East. The most defining aspects of our work are related to — consistency, reliability, scalability, and agility. We make use of a wide variety of technologies and process significantly large amounts of data on a daily-basis.

Your Role :

As an Associate in Customer Success, you will work on complex problem statements, closely coordinating with cross-functional teams to ensure customer needs are met efficiently and effectively. This role is suited for someone who can thrive in a high-energy, cross-functional environment and enjoys working on multiple tasks where time, resources and expectations must be managed effectively.

You will :

Develop a deep understanding of UrbanPiperʼs suite of products to assist customers in maximizing their digital experience.

Provide end-to-end support to customers in managing their online menus during the onboarding process and post go-live, ensuring they have the tools and support they need to succeed.

Collaborate with the Customer Success Manager and Technical Account Manager to understand customer requirements, clarify product-related questions, and deliver viable solutions or alternatives.

Work closely with the Customer Service and Product & Engineering (P&E) teams to facilitate quick and effective issue resolution, ensuring a seamless experience for customers in your portfolio.

Build strong, lasting relationships by actively engaging with customers, striving to exceed expectations, and taking extra measures to ensure satisfaction.

Partner with cross-functional team members, aligning efforts to deliver the best possible customer experience and drive long-term value for our clients.

We are looking for someone who has / is :

Proven experience in Customer Success or Relationship Management, ideally within the SaaS space.

A Bachelorʼs degree as a minimum educational qualification (Engineering degrees preferred).

Proficiency in English, both written and spoken, with strong communication and interpersonal skills to facilitate cross-team collaboration.

Strong analytical skills with a passion for problem-solving and continuous improvement.

Proficiency with tools like Google Workspace, Microsoft Office and other related platforms.

The ability to quickly learn new products, tools, and technologies and share that knowledge effectively with customers.

Willing to work in the US hours.

Nice to have :

Prior experience in the food and beverage (F&B) industry, ideally in a role that involved digital transformation or technology implementation.

A basic understanding of API integration is advantageous but not mandatory.

Experience working in fast-paced, dynamic environments where adaptability is key.

Apply now if you wish to be a Piper.