Job Summary
- Perform all checker activities for Documentation team like Document preparation, BCA review , issuance of security compliance certificate etc all input & Maintenance of Limits loaded in various TP systems, Deliver excellent service against agreed service standards, delivery standards, and ensure error free work with no operating losses for Ops CRC CIB
Strategy
Targeted Improvements
Act as a service partner, work together with RMs, in-country Client Management (CM), Operations, and other key internal stakeholders to solve issues and identify opportunities to improve overall service for the clientsDeliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriateAutomation and Streamlining
Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processesBusiness
Deliver Excellent Service and Provide Credit Documentation support for Corporate & Investment Banking ('CIB') and Wealth & Retail Banking ('WRB') clients business sectorProvide support to resolve technical operating problems by conducting investigations, rectifying errors.Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance mattersMaintain a good working relationship with the various Business Units, Finance, Risk, Technology and Operations communityIdentify common error patterns and provide feedback to the value chain. Adhere to first time-right principlesProvide insight and suggestions to improving processes, identifying opportunities to streamline and rationalization of checks performedUndertake ad-hoc duties and when delegated by Line ManagerPerform periodic training / refresher session for the teamDemonstrate ability to train new staff and bring them up to speed in the process successfully.Demonstrate ability to work within timelines with regards to process deliverables to stakeholders (in country CRC, auditors, OR team etc)Processes
To provide high quality Documentation support.To ensure error free work with no operating lossesEnsure Individual Productivity targets are met / surpassedEnsure high quality BCA review being done.Accurate Checking of Credit Approval Authority in Approval Memos, if warrantedAccurate Verification of Signature in documents received from external sourcesEnsure accurate submission of BFL and standard documentation.Ensure that the documents obtained are accurate, valid and legally enforceableEnsure that the updates in CMS, especially View Securities, are done accurately as per the terms of the BCA or the contents of the documents receivedIssue SCC / DDN in accordance with Policies & Guidelines, without violation of Credit approval terms.Authorized to issue PSCC / SCC / DDN for All Category facilities for unlimited amount (including Category 1 limit above USD200m)Discharge of Custodial Functions as per Group Standards.Discharge Key Holders Responsibilities as per Group PoliciesLodge / Retrieve documents as per the relevant Guidelines.Monitor / Diarize / Generate Reports as per the agreed terms with in-country.Any other Documentation Activity assigned by Line Manager.Accurate Updating of Control SheetsEnsure staff performance is monitored on a continuous basis and feedback provided at regular intervals.Ensure timely escalation to Senior Management of any exception noticed related to work and environment.Ensure proper training (OJT) is given to team members whenever required.Ensure backup staff is identified and trainedKey Responsibilities
To adhere to the agreed CST plans and approachTo identify and report all exceptions on non-compliance with standard controlsTo identify and report all weaknesses inherent in the standard controlsTo ensure exceptions arising out of CST checks are immediately rectified and preventive action put in place to prevent recurrence.To actively participate in BCP / DR and any other UATPerform Single Release Activity (as a Qualified Individual) as assigned by People Leader for the Identified ProcessesEnsure Individual Productivity targets are met / surpassedEnsure staff performance is monitored on a continuous basis and feedback provided at regular intervals.Ensure proper training (OJT) is given to team members whenever required.Ensure backup staff is identified and trainedDemonstrate ability to plan days' work among team members and ensure execution of the planAct as a back-up for line manager whenever requiredPeople & Talent
Provide effective orientation / guidance to new Joiners on the bank's policies / procedures / processes to ensure their successful assimilation into the team and the bankDevelop and implement a personal learning plan with team manager to attain necessary competenciesSuccessfully complete milestones as laid out in implemented personal learning planRisk Management
Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remitComply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk manager and Line ManagerEnsure a clear and uniform approach towards implementation of the global operating model for all CM-related processes, and adherence to DOIsReport any deviation (if any) to appropriate authorities and obtain proper dispensationsProactively manage risks and establish / monitor controls to improve the overall state of the risk management and operating frameworkGovernance
Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirementsUndertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controlsHighlight significant issues / errors to managerRegulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.Key stakeholders
Client Management (CM) representatives in GroupIn-country Client ManagementCredit Documentation UnitUnit Operational Risk ManagerFront Office (RMs, CMs, CCMs)Account Opening TeamsOther Operation TeamsLending Documentation UnitGovernance TeaOther Responsibilities
Ensure that Productivity MIS is updated accurately and immediately after the completion of processing the respective transaction.Ensure all control procedures prescribed for control of Scanned / fax documents / Credit mate SIFs received are actioned as per SLAActively participate in automation InitiativesEmbed Here for good and Group's brand and values in Ops CRC CIB team;Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.Skills And Experience
Operational Functions (Domain - Product, Process & Systems)Process ManagementTime / Resource ManagementOperational RiskAccuracy and Attention to DetailEffective CommunicationsQualifications
Education Preferably commerce graduate / postgraduateTraining 5 years of relevant work experience in the following areas :Advanced product & process knowledge (knowledge in terms of customers, products and transactions)Core risk awarenessBanking operations experience (credit risk, documentation, client service, cdd, payments, trade, markets or other) and service-oriented attitude.Core communication.Languages EnglishAbout Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long termWhat We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.Skills Required
Operational Risk, Process Management