No longer accepting applications
▷ Urgent Search : Team Lead
[24]7.aiHyderabad, Telangana, India15 days ago
Job descriptionTeam Leader for Blended process is the first contact for all the agents and SMEs. Conduct effective pre-shift meetings with the agents to communicate daily goals and other current objectives. Communicate objectives on a daily, hourly and monthly basis to the front line associates. Utilize various techniques to audit individual front line associates to identify needs and opportunities for improvement. Deliver constructive feedback on their skills and performance. Communicate training and policy & procedure issues and needs to suppliers training personnel. Track observed agent performance versus goals on an hourly basis. Motivate and encourage the assigned team of associates. Conduct effective CSR screening interviews, as required or needed. Review and audit all Passive and Negative Survey chats per agent daily (real-time). Supervisor ratio should be a minimum of 1 : 15 ratio. Education Qualification : Bachelor's degree Work Experience : 3+ years of experience
Job Summary :
Team Lead is a supervisor who will be assigned a team of Voice Process associates to coach and lead towards achieving client goals.
KRA :
- Plan Schedule SLAs (Service Level Agreements) timely and efficient execution
- Study and understand data and make data driven decisions to drive performance
- Maintain and discuss Plans of Action with agents to ensure smooth functioning and meet
- target Goals
- Set goals and targets, discuss with team and mobilize resources with a POA (Plan of Action)
- towards outperformance
- Conduct complete breakdown analysis on process failures, re-engineer work strategy,
- functions for better results
- Set Long term and Short term goals, work out required staffing, training needs, Quality
- requirements to achieve goals
- Monitor chats from a holistic perspective, which includes maintaining quality, basic
- language and product level monitoring and share feedback with agents
- Plan and carry out coaching conversations with team members to help them improve
- performance
- Able to lead Client calls / Calibrations
Job Responsibilities :
Minimum requirements (Education Qualification & Work Experience) :
Create a job alert for this search
Urgent Search Team Lead • Hyderabad, Telangana, India
Related jobs
Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
Deliver a high level of knowledge and customer service within...Show moreLast updated: 30+ days ago
- Promoted
Team Lead
Programmers.ioHyderabad, Telangana, India Job Description : Job Title : Team Lead- Power BI Shift Timings : Should be able to work until 10 : 30 PM IST Location : PAN INDIA Remote, Work from Home Experience Required : 7 - 15 Years.Note- Please ens...Show moreLast updated: 5 days ago
- Promoted
Tech Lead
CherryTechSolutionsHyderabad, Telangana, India We are looking for an experienced, skilled, enthusiastic, and energetic.He / she will analyze and improve upon technology standards across the organization to maintain a technological and competitive...Show moreLast updated: 30+ days ago
- Promoted
Senior Team Lead
TolunaHyderabad, Telangana, India Location : Hyderabad Job Responsibilities - Responsible for taking ownership and accountability of projects high complex projects - Estimate project deadlines for key clients - Ensure the team del...Show moreLast updated: 18 days ago
- Promoted
(Urgent) Tech Lead
CherryTechSolutionsHyderabad, Telangana, India We are looking for an experienced, skilled, enthusiastic, and energetic Tech Lead to provide expert technical leadership in all aspects of our business.
The Tech Lead will be responsible for all asp...Show moreLast updated: 11 days ago
- Promoted
Team Lead - SAP SD / FICO Modules
Talent WorxHyderabad Description : About the job : - Direct and oversee the daily operations of a dedicated SAP team, focusing on SAP SD a...Show moreLast updated: 19 days ago
- Promoted
Operations Team Lead
TPHyderabad, Telangana, India We're Hiring : Team Lead – Operations (International Customer Support).Show moreLast updated: 18 days ago
- Promoted
Urgent Search! Foreclosure – SME / Team Lead
Career GuidelineHyderabad, Telangana, India Hiring for Foreclosure – SME / Team Lead Location : Mumbai / Hyderabad Notice Period : Immediate or up to 30 days Qualification : Any Graduate Experience : 4–12 years Package : SME – up to 8 LPA | ...Show moreLast updated: 16 days ago
- Promoted
Team Lead, Outbound Operations
AmazonHyderabad, Telangana, India This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.DESCRIPTION : At A...Show moreLast updated: 2 days ago
- Promoted
Team Lead - US All TAX
QX Global GroupHyderabad, Telangana, India QX Global Group (“QX”) is a global consulting, digital transformation, and business process management (BPM) services company that partners with organizations seeking to transform and optimize thei...Show moreLast updated: 30+ days ago
- Promoted
Team Lead
FirstsourceHyderabad, Telangana, India Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services.Firstsource specializes in helping customers stay ahead of the curve through transformational so...Show moreLast updated: 30+ days ago
- Promoted
Foreclosure – SME / Team Lead
Career GuidelineHyderabad, Telangana, India Hiring for Foreclosure – SME / Team Lead Location : Mumbai / Hyderabad Notice Period : Immediate or up to 30 days Qualification : Any Graduate Experience : 4–12 years Package : SME – up to 8 LPA | ...Show moreLast updated: 18 days ago
- Promoted
Content Team Lead
MirchiHyderabad, Telangana, India Manage the sound-scape of the station through appropriate creative and marketing interventions to Increase or Maintain the listenership.
Acts as an interface between Programming & sales team, thereb...Show moreLast updated: 30+ days ago
- Promoted
Team Lead, Team lead
AmazonHyderabad, Telangana, India This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.DESCRIPTION : At A...Show moreLast updated: 2 days ago
- Promoted
Audit Team Lead
alliantgroupHyderabad, Republic Of India, IN American businesses through reinvestment in innovation and job growth.We educate businesses, the industry groups that serve them and the accounting firms that advise them on federal and state credi...Show moreLast updated: 30+ days ago
- Promoted
Team Lead
[24]7.aiHyderabad, Telangana, India Job Summary : Team Lead is a supervisor who will be assigned a team of Voice Process associates to coach and lead towards achieving client goals.
KRA : Plan Schedule SLAs (Service Level Agreements) ti...Show moreLast updated: 18 days ago
- Promoted
Procurement Team Lead
Randstad EnterpriseHyderabad, Telangana, India Designation : Procurement SME lead Location : Hyderabad - 2 / 3 days office Shift - : EMEA / UK Shift Experience : 9+ years relevant to Services Procurement role and ( minimum 3+ years in Lead rol...Show moreLast updated: 16 days ago
Team Lead
Saaki Argus & Averil ConsultingHyderabad, Telangana, IndiaQuick Apply
- Promoted
Procurement Team Lead (Urgent)
Randstad EnterpriseHyderabad, Telangana, India Designation : Procurement SME lead Location : Hyderabad - 2 / 3 days office Shift - : EMEA / UK Shift Experience : 9+ years relevant to Services Procurement role and ( minimum 3+ years in Lead rol...Show moreLast updated: 11 days ago