Relationship Manager (Insurance / Broking / TPA)

Relationship Manager (Endorsements & Client Servicing)

CTC : up to 8 LPA + Incentives

Location : Mumbai, Karnataka

About Nova Benefits

Nova Benefits is on a mission to provide best-in-class health and wellness benefits for employees in India. As a tech-first Insurtech, we aim to deliver a 10x better experience by fixing broken processes for employees, employers, insurers, and healthcare providers. Backed by leading VCs like Bessemer, SIG, Better Capital, Titan, and Multiply Ventures, Nova was co-founded by Yash Gupta (IIT Delhi, Samsung Korea) and Saransh Garg (IIT Bombay, BCG, Y-Combinator).

Roles & Responsibilities

1. Act as the single point of contact for clients, managing day-to-day interactions and endorsement requests (additions, deletions, corrections) with accuracy and speed.

2. Build and strengthen client relationships through regular reviews (weekly / monthly / quarterly), proactive engagement, and quick resolution of escalations.

3. Analyse client data and feedback to improve adoption, experience, and product strategy, while acting as a bridge between clients and internal teams.

4. Drive product penetration and cross-sell opportunities to maximise account value and deepen partnerships.

5. Execute client engagement and retention plans to ensure satisfaction and loyalty.

Expertise & Qualifications

1. Prior experience in Insurance / Broking / TPA is mandatory.

2. Strong understanding of client servicing and customer delight principles.

3. 1–3 years of experience in sales / key account management / relationship management or a similar role.

4. Excellent verbal and written communication skills; ability to listen, present and influence effectively.

5. Strong negotiation skills with consistent follow-through with clients and vendors.

6. Proven record of delivering client solutions and achieving business goals.

7. Proficiency with Microsoft Excel / Google Sheets