Team Leader Operations - Banking

Job Title : Team Leader – Credit Cards Process (Domestic)

Location : Gurgaon

Shifts : Rotational (24x7 environment)

Working Days : 6 Days a Week (Work from Office)

Key Responsibilities :

• Lead and manage a team of 15–20 members.
• Drive team performance across productivity, quality, shrinkage, and attrition.
• Provide regular coaching and support to team members.
• Review and recommend improvements to processes to enhance performance and CSAT.
• Identify training needs and address process gaps.
• Monitor performance and conduct weekly coaching sessions.
• Handle floor support and escalations.
• Ensure achievement of individual contributor (IC) targets.
• Maintain AHT levels as per targets across tenure buckets.
• Utilize basic computer skills, especially MS Excel.

Requirements :

You can find more about the company here : IGT Company Profile

We will get back to you shortly after the shortlisting process is completed. Please feel free to reach out if you have any questions in the meantime.

Skills Required

Ms Excel