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L1 & L2 Firewall Support Engineer

L1 & L2 Firewall Support Engineer

ConfidentialDelhi
6 days ago
Job description

Key Responsibilities :

Level 1 (L1) Support :

  • Monitor firewall and network security alerts.
  • Perform initial analysis and basic troubleshooting.
  • Open, track, and manage tickets using ITSM tools.
  • Apply basic firewall rule changes under guidance.
  • Handle access requests and perform rule verification.
  • Escalate complex incidents to L2 or L3 support.

Level 2 (L2) Support :

  • Perform advanced troubleshooting of firewall-related issues.
  • Configure and manage firewall rules and policies (NAT, ACLs, etc.).
  • Assist in patching and updating firewall software / firmware.
  • Analyze logs to identify and mitigate threats or misconfigurations.
  • Collaborate with security and network teams on incident resolution.
  • Participate in vulnerability assessments and risk analysis.
  • Maintain documentation related to firewall configurations and policies.

    • Technical Skills Required :

  • Good understanding of TCP / IP, NAT, VPN, and routing.
  • Experience with one or more major firewall vendors :
  • Palo Alto Networks
  • Fortinet (FortiGate)
  • Cisco ASA / Firepower
  • Check Point
  • Familiarity with security protocols (IPSec, SSL / TLS, etc.).
  • Basic scripting knowledge (Bash, Python, or PowerShell) is a plus.
  • Familiarity with SIEM tools and network monitoring platforms.

    • Skills Required

    palo alto networks , Tcp / ip, Nat, Vpn, Routing

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    L2 Support Engineer • Delhi

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