VIP Support Engineer L2

ConfidentialGurgaon / Gurugram

30+ days ago

Job description

Provide advanced technical support for end-user issues related to hardware, Windows OS, and Mac OS environments

Troubleshoot problems with Outlook 365, messaging systems, and other business-critical applications

Manage and resolve Active Directory (AD) related issues including user access, group policies, and account management

Deliver prompt and effective support to VIP users, ensuring minimal downtime and high service quality

Use diagnostic tools and remote troubleshooting techniques to resolve issues efficiently

Focus on increasing First Call Resolution (FCR) through expert-level issue identification and resolution

Maintain documentation of user issues, solutions, and procedures for knowledge sharing and consistency

Skills Required

Hardware Support, Windows Os, Mac Os

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L2 Support Engineer • Gurgaon / Gurugram

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