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VIP Support Engineer L2
ConfidentialGurgaon / Gurugram30+ days ago
Job descriptionProvide advanced technical support for end-user issues related to hardware, Windows OS, and Mac OS environments Troubleshoot problems with Outlook 365, messaging systems, and other business-critical applications Manage and resolve Active Directory (AD) related issues including user access, group policies, and account management Deliver prompt and effective support to VIP users, ensuring minimal downtime and high service quality Use diagnostic tools and remote troubleshooting techniques to resolve issues efficiently Focus on increasing First Call Resolution (FCR) through expert-level issue identification and resolution Maintain documentation of user issues, solutions, and procedures for knowledge sharing and consistency
Skills Required
Hardware Support, Windows Os, Mac Os
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L2 Support Engineer • Gurgaon / Gurugram
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