WAF - L2 / L3

Overall experience in network security with at least 3 years in managing WAF solutions

Proficiency with management WAF

Experience in working with Windows, Linux, Unix environments

Hands-on experience in commissioning and Implementation of WAF solutions and integrating with various management and authentication authorization tools (email, AD, IAM, SIEM)

Experience in automating processes using scripting, configuration (SOAR) tools

Experience in managing policies and exceptions

Experience in packet capture, analysis, and troubleshooting tools

Product knowledge of F5 WAF SSL, Routing Protocols, Dual Factor Authentication etc.

Incident, problem, service request management, change management, configuration management &capacity management of WAF Setup

Proactively utilize network monitoring tools to isolate events before service degradation occurs

Supporting incident monitoring and incident analysis / response initiatives

Coordinate with users to ensure timely and satisfactory resolution for any trouble tickets, troubleshooting layers 1, 2, and 3 of the OSI Model.

Troubleshooting network, transport, session, presentation and applications layers

Conducting daily performance checks on devices, periodic audits and compliance

Performing immediate troubleshooting as the situation dictates for any network outages as reported by users, sensors, and / or operational personnel

Implement, and maintain network security policy, standards, and procedures.

Deploying and maintaining access and security policies for WAF solutions.

Maintaining servicelevels as well as oversight ofthe day-to-day configuration, administration and monitoring of the network security infrastructure in a 24 / 7.

Co-ordination with OEMs for TAC support, RMA, replacement & and reconfiguration of WAF.

Creating technical documentation, as-built network diagrams, inventory control documentation, and security documentation.

Co-ordinate helpdesk team, other IT support teams, and application support teams to jointly troubleshoot and fix the high priority / severity incidents.

Investigate, isolate, and resolve WAF incidents with RCA.

Designing and implementing WAF solutions for DC / DR / Cloud and Branch office environments.

Create SOP / Run book and update knowledgebase in ITSM tools.

Work to automate and integrate the tools with REST API / SDK with security dashboard, and Infosec tools (AD, IDAM, PAM, SIEM, SOAR, etc.)

Closure of compliance and audit points as per the agreed timelines.

Patch updates, and upgradation as per the Bank's compliance and audit requirements

Should be able to Lead and mentor L1 & L2 engineers team.

Must be comfortable in reading packet captures and analysis (Wireshark / Pcap).

Excellent verbal and written communication skills

Demonstrated success in managing, analyzing, and solving complex issues

Ownership of their technology.

Ensure Ticket closure in SLA and follow up for escalated tickets

SLA reporting for respective technology.