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15h Left! Customer Support Executive
TRDFIN Support Services Pvt LtdIndia5 days ago
Job descriptionFresh graduates are welcome (any stream). Minimum 6 months of experience in an international BPO voice process preferred. Excellent verbal communication skills in English. Strong customer-centric approach with problem-solving ability. Ability to handle high-pressure situations with patience and professionalism. Competitive take-home salary : ₹25,000 / - for freshers. ₹29,000 / - for experienced candidates. Opportunity to work with a renowned global brand. Comprehensive training and development support. Positive and growth-oriented work environment.
We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.
Key Responsibilities
- Handle inbound and outbound calls for customers of a global sportswear brand.
- Understand customer concerns, provide effective resolutions, and ensure customer satisfaction.
- Maintain First Call Resolution (FCR) and deliver a high Customer Satisfaction Score (CSAT).
- Escalate issues when required, ensuring timely and accurate support to customers.
- Follow processes, scripts, and compliance guidelines while maintaining a professional and empathetic tone.
Required Skills & Qualifications
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Customer Support Executive • India
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