This job offer is not available in your country.
L1 Support
TECEZEBengaluru, Karnataka, India1 day ago
Job descriptionSafeguard IT infrastructure availability at in collaboration with GITO Infrastructure teams and SMEs. Partner with the Local Support team to resolve local critical infrastructure incidents. Collaborate with Lines of Business (LoB) on GITO-related matters. Serve as the local GITO representative for the affiliate user community. Promote and ensure the use of Service Desk, self-services, and shift-left practices. Support distribution and translation of local / global IT communications as per guidelines. Actively provide IT support during site events and local sales cycle meetings. Ensure IT equipment / materials are delivered to new joiners on Day 1 (or as otherwise agreed). Conduct onboarding and user training on relevant IT tools. Provide IT security awareness training in line with GITO standards. Support users with corporate services such as O365, Teams, etc. Provide all local employees with standard IT equipment in line with Global IT guidelines. Fulfil hardware requirements according to business needs and global standards. Maintain and update hardware / software assets and inventories in relevant tools. Collaborate with the Hardware Asset Manager to ensure adequate inventory levels. Support implementation of GITO-driven IT project activities and deployment of new corporate IT systems. Actively contribute as part of the Agile Journey.
Job Role : L1 Support
Location : Bangalore
Experience : 2+ years
Work mode : Onsite / Full Time
Key Accountabilities - On-Site IT Services and Support
Perform On-Site IT Services and Support :
- Act as part of the on-site IT team, responsible for all IT support activities at, and assist with IT support for connected locations.
- Execute assigned tickets, analyze issues, liaise with incident managers and service providers, and manage problem resolution within agreed timelines, escalating when necessary.
- Collaborate with service providers and GITO global teams on Tier 1 tickets requiring physical presence or infrastructure services.
- Follow up on IT security incidents and ensure timely resolution.
- Ensure IT services are delivered in accordance with Novo Nordisk quality requirements.
- Maintain proper documentation of services in relevant IT tools (e.g., ServiceNow, KCS).
- Ensure high levels of user satisfaction.
- Perform additional IT-related tasks as assigned by the Lead or IT Operations Manager, tracked via the Kanban tool.
Responsible for IT Infrastructure :
Onboarding and End-User Training :
Manage IT Equipment Resources :
Assist and Collaborate in IT Project Implementation :
Create a job alert for this search
Support • Bengaluru, Karnataka, India
Related jobs
![Opcenter Specialist / Developer-[Pune / Gurgaon / Bengaluru]](https://cdn-logos.talent.com/v1/logo/image?feedcode=whatjobs-in&company_name=Capgemini%20Engineering)
![[Apply Now] L1 Support](https://cdn-logos.talent.com/v1/logo/image?feedcode=attb-in&company_name=TECEZE)
- Promoted
Java FS + Cloud (Any Cloud) L2 / L3 Support
NatoboticsBengaluru, Karnataka, India Skill – Java FS + Cloud (Any Cloud) L2 / L3 Support.Location – Any Coforge location.Java Full-stack (front end - backend ) support with Cloud experience.
Both skills are mandatory (Frontend / Backen...Show moreLast updated: 9 days ago
- Promoted
L3 Technical Support Engineer
LuxoftBengaluru, Karnataka, India Enterprise-wide system for a top-tier investment bank serving as a golden source of reference information about Clients - Client lifecycle Management and Counterparty Management.KYC and Regulatory ...Show moreLast updated: 30+ days ago
- Promoted
L2 Support Engineer - Ticketing System
N V K STAFFING SOLUTIONSBangalore Were Hiring! | Support Engineer (L2 Support) Location : Bangalore Experience : 25 Years Show moreLast updated: 27 days ago
- Promoted
RMS Technical Expert - OSAT
Tata ElectronicsKolar, Karnataka, India The RMS Technical Expert will be responsible for the design, deployment, and optimization of Reliability Monitoring Systems in an OSAT (Outsourced Semiconductor Assembly & Test) manufacturing envir...Show moreLast updated: 9 days ago
- Promoted
- New!
Solutions Engineer
Noora HealthGreater Bengaluru Area, India Noora Health India Private Limited is a key partner in.They develop content, technology platforms, new products, and strengthen other operational functions that support the scale and impact of Noor...Show moreLast updated: 8 hours ago
- Promoted
- New!
Solutions Engineer
INDI Staffing ServicesGreater Bengaluru Area, India At INDI, we're passionate about empowering individuals and businesses worldwide.Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovati...Show moreLast updated: 8 hours ago
- Promoted
RMS (Reliability Monitoring System) Technical Expert – OSAT
Tata ElectronicsKolar, Karnataka, India Tata Electronics (a wholly owned subsidiary of Tata Sons Pvt.India’s first AI-enabled state-of-the-art Semiconductor Foundry.
This facility will produce chips for applications such as power manageme...Show moreLast updated: 9 days ago
- Promoted
Tier 1 Support Engineer
Papaya GlobalBengaluru, Karnataka, India Tier 1 support Engineer (Preferred candidates from Enterprise and Saas Background).Papaya Global is an established B2B tech unicorn in hypergrowth.
We are on a mission to reimagine the payroll categ...Show moreLast updated: 30+ days ago
- Promoted
Unit-Level Traceability Technical Expert – OSAT
Tata ElectronicsKolar, Karnataka, India Tata Electronics (a wholly owned subsidiary of Tata Sons Pvt.India’s first AI-enabled state-of-the-art Semiconductor Foundry.
This facility will produce chips for applications such as power manageme...Show moreLast updated: 9 days ago
- Promoted
- New!
Opcenter Specialist / Developer-[Pune / Gurgaon / Bengaluru]
Capgemini EngineeringGreater Bengaluru Area, India Role : Opcenter Specialist / Developer.We are seeking a Siemens Opcenter Specialist with strong experience in integrating Opcenter with Teamcenter and SAP PLM.
Implement, configure, and maintain Siemen...Show moreLast updated: 8 hours ago
- Promoted
Tech Support Associate L1
TECEZEBengaluru, Karnataka, India Job Title : Tech Support Associate L1.We are seeking an energetic and driven.The ideal candidate will have a strong background in Windows and Mac OS troubleshooting, basic networking, and vendor coo...Show moreLast updated: 9 days ago
- Promoted
Teamcenter Support
DeloitteBangalore Urban, Karnataka, India Notice Period - Immediate Joiner to 30 Days.Provide L1 / L2 support for Teamcenter users, resolving technical issues promptly and effectively.
Monitor, maintain, and optimize the performance of Teamce...Show moreLast updated: 2 days ago
- Promoted
L2 Support Engineer
Themesoft Inc.Bengaluru, Karnataka, India Greetings from Themesoft! We’re looking for a highly skilled L2 Support Engineer to join our growing team.Location : Bangalore / Hyderabad Experience : 4–10 Years Type : Contract Role only • • No...Show moreLast updated: 2 days ago
- Promoted
- New!
[Apply Now] L1 Support
TECEZEBengaluru, Karnataka, India Job Role : L1 Support Location : Bangalore Experience : 2+ years Work mode : Onsite / Full Time Key Accountabilities - On-Site IT Services and Support Perform On-Site IT Services and Support : • ...Show moreLast updated: less than 1 hour ago
- Promoted
- New!
[Apply Now] L2 Support Engineer
Themesoft Inc.Bengaluru, Karnataka, India Greetings from Themesoft! We’re looking for a highly skilled L2 Support Engineer to join our growing team.Location : Bangalore / Hyderabad Experience : 4–10 Years Type : Contract Role only • • Noti...Show moreLast updated: less than 1 hour ago
- Promoted
Oracle R12 EBS SCM ASCP Consultant
Hexaware TechnologiesBangalore Rural, Karnataka, India Position Title : Oracle R12 EBS SCM ASCP Consultant.Location : Any Hexaware Locations.This position involves leading the implementation, configuration, and support of Oracle R12 SCM modules, Inventor...Show moreLast updated: 17 days ago
- Promoted
- New!
Salesforce Developer
Tata Consultancy ServicesGreater Bengaluru Area, India TCS has always been in the spotlight for being adept in “the next big technologies”.What we can offer you is a space to explore varied technologies and quench your techie soul.Desired Experience Ra...Show moreLast updated: 8 hours ago
- Promoted
L1 Technical Support Engineer (Storage)
DDNBengaluru, Karnataka, India This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades.
DataDirect Networks (DDN) is a globa...Show moreLast updated: 6 days ago
- Promoted
- New!
Salesforce Release Manager - Copado
Tata Consultancy ServicesGreater Bengaluru Area, India Salesforce Release Manager with Copado Experience.Location of Requirement : PAN India.Functional knowledge of Sales Force CRM.
Sales Cloud Process or Service Cloud Process or Marketing cloud Processe...Show moreLast updated: 8 hours ago
- Promoted
L1 Support
TECEZEBengaluru, Karnataka, India Key Accountabilities - On-Site IT Services and Support.Perform On-Site IT Services and Support : .Act as part of the on-site IT team, responsible for all IT support activities at, and assist with IT ...Show moreLast updated: 2 days ago