Senior Program Manager, RBS : Cost to Serve

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION :

Join Amazon's Cost to Serve team as we scale an IoT-enabled inventory tracking initiative, focused on reducing supply chain losses and improving inventory visibility across Amazon's fulfillment network. This role will lead end-to-end program management across U.S. and global marketplaces, integrating with cross-functional initiatives spanning warehouse operations, tech systems and loss prevention. The candidate will thrive in ambiguous environments, drive large-scale execution, and shape future-state strategies through analytics, stakeholder alignment and program governance. This role also includes mentoring PMs to build long-term bench strength.

Key job responsibilities

• Own end-to-end program governance of across the U.S. marketplace, with a focus on integrating IoT-based inventory tracking into Amazon's fulfillment and transportation networks to reduce shrink and improve supply chain visibility.
• Drive program scaling strategies across all network nodes, ensuring readiness for global expansion (Canada, EU, MENA) and seamless integration with other high-value inventory initiatives and network-wide loss prevention mechanisms.
• Partner with tech, product, ops and security teams to manage implementation trade-offs, resolve execution blockers, and align on scalable architectures for IoT signal ingestion, tagging protocols and site-level process flows.
• Lead cross-functional alignment and narrative development for strategic reviews (CPRs, MBRs, PRFAQs), translating technical and operational insights into investment cases and long-term roadmap influence.
• Represent the program in global shrink reduction forums and cross-org leadership reviews, ensuring alignment with parallel efforts in high-value shrink, loss attribution and cost-to-serve reduction initiatives.
• Define and drive pilot-readiness frameworks, scaling SOPs, stakeholder onboarding mechanisms, and program dashboards to support expansion across diverse site types and geographies.
• Mentor Program Managers by reviewing deliverables, assigning workstreams, and coaching them on strategic thinking, stakeholder management and program execution.
• Operate in high-ambiguity, zero-to-one environments with a bias for structured thinking, cross-team influence and durable mechanisms that unlock long-term cost-to-serve improvements.

About the team

Diverse Perspectives :

We believe that diverse perspectives drive innovation. Even if your experience doesn't align perfectly with every qualification, we encourage you to apply. Whether you're new to the field, have a non-traditional background, or have gained expertise in different ways, we value the unique insights you can bring.

Commitment to Balance :

We recognize the importance of maintaining a healthy work-life balance. We foster an environment where flexibility is not just an option but a priority, ensuring you have the support you need to thrive both at work and at home. When we're at our best in all areas of life, we're unstoppable.

Inclusive Culture :

Learning and curiosity are at the heart of our culture. We celebrate what makes us different and support one another through employee-led groups and ongoing initiatives that champion diversity and inclusion. Our events and learning programs provide a platform for every voice to be heard and valued.

Opportunities for Growth :

As a team dedicated to continuous improvement, we believe in setting ambitious goals and providing the tools to achieve them. You'll have access to a wealth of mentorship, knowledge-sharing, and career development resources to help you advance your skills and achieve your professional aspirations.

Our team is composed of skilled problem solvers who thrive on tackling cross-functional challenges. We are dedicated to meeting the needs of our internal stakeholders with a solutions-oriented approach, always striving for the best possible outcome in everything we do.

BASIC QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.