Flight Sales (US & UK) :
- Handle inbound and outbound calls to assist customers with booking domestic and international flights. Use GDS and other booking platforms to provide the best fares and travel options.
Hotel & Car Rental Sales (US) :
Guide customers in booking hotel accommodations and car rentals by understanding their travel needs and offering suitable options with the best deals.Cruise Sales :
Engage with customers interested in cruise vacations. Explain cruise packages, itineraries, cabin classes, and onboard experiences to convert leads into bookings.Meta & PPC Sales Handling :
Manage sales inquiries coming through Meta (Facebook) and PPC (Google Ads). Prioritize leads, follow up promptly, and ensure high conversion rates from paid channels.Customer Support (US Travel) :
Provide post-booking support, including itinerary changes, cancellations, refunds, and travel documentation. Maintain a high level of customer satisfaction.Bilingual Sales Support (English + Spanish) :
Assist Spanish-speaking customers in booking and support, ensuring clear communication and exceptional service.UK Travel Sales :
Cater to the UK travel market by assisting customers in booking flights, hotels, and packages aligned with UK regulations and customer expectations.Upselling & Cross-selling :
Recommend add-ons such as travel insurance, seat upgrades, and additional services to maximize revenue per booking.CRM & Lead Management :
Maintain accurate records of customer interactions using CRM tools. Follow up with potential leads and nurture relationships to drive repeat business.Target Achievement :
Meet and exceed monthly sales and customer satisfaction targets. Work closely with the team to strategize and improve performance.Skills Required
Hotel Booking