Talent.com
E-Commerce Automotive Spare Parts Customer Service Representative

E-Commerce Automotive Spare Parts Customer Service Representative

Newparts, Inc.Thiruvananthapuram, IN
30+ days ago
Job description

Job Description : Automotive Customer Service Representative

Location : Remote (North American Hours)

Desired Skills and Experience :

  • Education : Bachelor's degree in Engineering
  • Required Experience : 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)

Key Duties and Responsibilities :

  • Manage daily customer requests through a shared mailbox and provide member support across multiple channels.
  • Ensure customer satisfaction by addressing complaints and inquiries promptly.
  • Conduct product sales and process returns and related requests.
  • Identify and assess customers' needs to achieve satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
  • Maintain records of customer interactions, comments, and complaints.
  • Provide feedback to management regarding customer issues, concerns, and emerging trends.
  • Adhere to communication procedures, guidelines, and policies.
  • Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.
  • Develop and document knowledge into useful content.
  • Continuously enhance knowledge of products and services.
  • Achieve or surpass performance targets.
  • Participate in training and development programs to enhance customer service skills and knowledge.

    • Requirements and Skills :

  • Demonstrated experience in customer service.
  • Automotive repair, parts, and component knowledge (required).
  • Technical or engineering experience.
  • Proficiency in English.
  • Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.
  • Ability to multitask, prioritize tasks, and manage time efficiently.
  • Maintain a positive, empathetic, and professional demeanor with customers.
  • Customer-centered approach with adaptability to various customer personalities.
  • Teamwork skills for working with team members and other departments.
  • Ability to work remotely in shifts aligned with market operational hours.
  • Digital literacy.
  • Willingness to achieve goals and pursue self-improvement.
  • Capability to perform effectively under pressure.
  • Ability to work North American working hours.

    • Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!

    Create a job alert for this search

    Customer Service • Thiruvananthapuram, IN

    Related jobs
    • Promoted
    • New!
    Customer Support - Retention Agent

    Customer Support - Retention Agent

    Trade WKollam, IN
    Trade W is a leading multi-asset trading platform with over seven years of industry experience, providing global users with secure, convenient, and efficient access to the financial markets.We offe...Show moreLast updated: 19 hours ago
    • Promoted
    • New!
    Prime Services - Relationship Management (EMEA)

    Prime Services - Relationship Management (EMEA)

    BNP ParibasThiruvananthapuram, IN
    About BNP Paribas India Solutions : .Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach.With de...Show moreLast updated: 19 hours ago
    • Promoted
    • New!
    Service Delivery Engineer (based in Bengaluru)

    Service Delivery Engineer (based in Bengaluru)

    Millennium Technology ServicesThiruvananthapuram, IN
    The Service Delivery Engineer ensures the smooth delivery of technical services across network, desktop, storage, and telco environments. This role is client-facing and requires strong communication...Show moreLast updated: 19 hours ago
    • Promoted
    Global Application

    Global Application

    BeamThiruvananthapuram, IN
    Global Application — Beam Wallet Technology Team (India & Asia).Opening Soon — New Beam Wallet Representation in India and Asia. India and across the Asian region.This step reinforces our commitment...Show moreLast updated: 12 days ago
    • Promoted
    Manager-LTL Freight Billing & Automation

    Manager-LTL Freight Billing & Automation

    ARDEM Data ServicesThiruvananthapuram, IN
    Manager — LTL Freight Billing & Automation.Full-time | Strong overlap with U.Own outcomes for ARDEM’s LTL clients — from pre-sales solution design to steady-state delivery and account growth.You’ll...Show moreLast updated: 14 days ago
    • Promoted
    • New!
    CRM Executive Sales Representative

    CRM Executive Sales Representative

    CHOYAL GROUP - Innovative Grinding SolutionsThiruvananthapuram, IN
    As an Executive Sales Representative, your primary responsibility is.You will guide clients through the technical aspects of setting up plant solutions, but your focus is on.Your objective is to bu...Show moreLast updated: 19 hours ago
    • Promoted
    • New!
    Account Manager (Mainline Advertising)

    Account Manager (Mainline Advertising)

    VMLKollam, IN
    VML is a global powerhouse born from the unification of Wunderman Thompson and VMLY&R — two of the world's most powerful and accomplished creative agencies with complementary capabilities and geogr...Show moreLast updated: 19 hours ago
    • Promoted
    Senior Manager, Customer Support Engineering

    Senior Manager, Customer Support Engineering

    Stealth StartupKollam, IN
    Senior Manager / Head of Customer Support – Enterprise SaaS.We’re hiring a dynamic leader to build and scale a high-performing support team for a fast-growing SaaS company.You’ll drive strategy, le...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Category Manager (E-commerce)

    Category Manager (E-commerce)

    DeHaatKollam, IN
    We’re Hiring – Category & Account Manager (E-commerce & Q-commerce).DeHaat Honest Farms is the FMCG arm of.India’s fastest-growing agritech startups. Indian farms to urban consumers through top plat...Show moreLast updated: 19 hours ago
    • Promoted
    • New!
    Customer Order Service – Parts / Analog US&C Supp

    Customer Order Service – Parts / Analog US&C Supp

    Carestream Health India Pvt. Ltd.Kollam, IN
    Ability to place orders in the SAP system.Strong problem-solving skills and ability to follow-up on issues.Expertise in working with SAP and other related tools. Collaboration with other departments...Show moreLast updated: 19 hours ago
    • Promoted
    • New!
    Customer Support Representative

    Customer Support Representative

    Kell TechKollam, IN
    At Kell Tech, we’re driven by one mission : to make technology work for people.We create impactful solutions that solve real-world challenges, from software solutions to data & AI innovations, tradi...Show moreLast updated: 19 hours ago
    • Promoted
    • New!
    Customer Success-Life Insurance

    Customer Success-Life Insurance

    NAZZTECKollam, IN
    We are looking for enthusiastic and customer-focused.Health, Motor, and Life Insurance processes.The ideal candidate will have excellent communication skills in both English and Hindi and a strong ...Show moreLast updated: 19 hours ago
    • Promoted
    • New!
    Manager

    Manager

    Manipal Specialty Chemicals Private LimitedThiruvananthapuram, IN
    Define and execute the regional sales strategy.Drive business development initiatives, identifying growth opportunities in the regional market. Deliver on sales targets, preparing monthly reports an...Show moreLast updated: 19 hours ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    CareerUS SolutionsKollam, IN
    Customer Service Representative – Job Description.The Customer Service Representative is responsible for providing excellent customer support by answering inquiries, resolving issues, and ensuring ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Customer Success Associate

    Customer Success Associate

    Almashines Inc.Kollam, IN
    Join AlmaShines Technologies as a Customer Success Associate!.AlmaShines Technologies Private Limited, founded by IIT Kanpur alumni, provides innovative cloud-based solutions to educational institu...Show moreLast updated: 19 hours ago
    • Promoted
    • New!
    Spanish Customer Service Representative

    Spanish Customer Service Representative

    VerbiQKollam, IN
    Spanish Language Associate – B1 and Above – Mumbai.The position is ideal for candidates with B1+ Spanish proficiency who are looking to build or advance their career in a global business environmen...Show moreLast updated: 19 hours ago
    • Promoted
    • New!
    Automotive BSP & Hypervisor Specialist

    Automotive BSP & Hypervisor Specialist

    Tata ElxsiThiruvananthapuram, IN
    Tata Elxsi is truly your home to a billion possibilities.We believe in opportunities for everyone to be bold and curious and seek to shape the future. Explore what’s possible, discover what you love...Show moreLast updated: 19 hours ago
    • Promoted
    Sales Associate

    Sales Associate

    Wisedoc, Inc.Thiruvananthapuram, IN
    You’ll work directly with the founder to build our sales pipeline, conduct market research, and manage early customer relationships. Identify potential clients (recruiting firms, HR departments, tal...Show moreLast updated: 11 days ago