Customer Success Executive - (MarTech)

Customer Success Executive – (MarTech)

Experience : 1-2 years

Budget - 6 LPA Fixed

Location :

HSR Layout, Bangalore

About Qoruz, the Journey, and Life at Qoruz :

Job Description :

Customer Onboarding & Engagement

– Lead the onboarding journey for new customers, ensuring a seamless transition and helping them derive maximum value from our MarTech platform. Conduct personalized product demos, training sessions, and share best practices for effective adoption.

Customer Relationship Management

– Build and maintain strong, long-term relationships with customers. Understand their marketing goals, provide strategic recommendations, and identify opportunities for account growth through upselling and cross-selling.

Customer Support & Retention

– Address customer queries with speed and empathy through email, chat, and calls. Proactively resolve issues, ensuring customer satisfaction and long-term retention.

Performance Tracking & Insights

– Monitor customer usage, engagement, and success metrics. Maintain accurate documentation in the CRM and provide data-backed insights to improve customer outcomes.

Cross-Team Collaboration

– Work closely with sales, product, and marketing teams to ensure customer feedback is communicated effectively. Collaborate on campaigns and initiatives that drive product adoption and customer success.

Requirements :

1 year of experience in Customer Success, Account Management, or Client Servicing roles (preferably in a SaaS or MarTech environment).

Strong understanding of marketing technology platforms or influencer marketing ecosystems.

Excellent communication and relationship-building skills.

Proactive, analytical, and customer-centric mindset.

Fluency in English (additional languages are a plus).