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Business Excellence Manager
EdgeVerveBengaluru, Karnataka, India20 days ago
Job descriptionManage a team of delivery / product engineering excellence professionals Strategize and plan delivery, release reviews to identify delivery risks and quality / productivity improvement opportunities Work with delivery / engineering leadership to own / support programs to enable delivery risk mitigation / quality / productivity Perform delivery excellence / release reviews to verify implementation of standard delivery and engineering practices Work with Delivery / engineering teams to ensure that delivery conforms to schedules, milestones, quality and scope. Ensure governance mechanisms in place are functioning effectively Identify delivery risks proactively and mitigations thereof, monitor the risks; minimize customer escalations and provisioning Identify opportunities to improve productivity, quality; work with the delivery teams to support initiatives in the areas of productivity and quality improvement Develop and Standardize engineering, delivery and support processes Lead process transformation programs in span Benchmarking against other organizations and contextualize industry best practices to organization Enterprise audits Content creation and delivery of process training for a portfolio of accounts Facilitate cross sharing of practices Support implementation of improvement actions from customer feedback mechanisms Carry our exec level reporting Function SPOC during sales cycle
Job Objective
To enable implementation of standardized delivery, product engineering practices across product development, implementation and support projects; perform product release governance reviews / delivery risk reviews and process adherence checks participate in the sales cycle (RFI / RFP responses, proposal reviews)
Experience
- 12+ years of delivery excellence experience in a software services / software product development organization (primary requirement)
- 6+ years of proven implementation(dev / test) / support experience in a software services / software product development organization preferred
- Experience in managing projects desirable
- Knowledge and Experience in SDLC process & methodologies viz., agile (SAFe preferred) / waterfall, project management, ALM and development / test tools, Devops, process improvement techniques like Lean, emerging areas like SaaS
- Experience in managing small cross functional and remote teams
- Knowledge of business / project financials
- Experience in managing change initiatives preferred.
Job Responsibilities
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Manager • Bengaluru, Karnataka, India
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