Job descriptionBachelor's degree or equivalent experience in customer service or related fieldExcellent communication skills in spoken and written (English, Hindi Bengali, Guajarati, kannada, Malayalam, Marathi, Odia, Punjabi, Tamil and Telgue)Strong problem-solving skills with the ability to empathize and understand customer needsAbility to handle stressful situations calmly and professionallyAdaptability to work in shifts and maintain a customer-centric approachAddress customer inquiries, concerns, and complaints promptly and effectivelyProvide accurate information about products / services, policies, and procedures.