Rite Infotech - Support Executive -.Net Applications

Key Responsibilities :

• Provide Level 2 / 3 support for .NET-based applications across various business units.
• Monitor application performance, availability, and stability.
• Troubleshoot and resolve issues related to application functionality, data integrity, and integration with other systems.
• Respond to support tickets and service requests in a timely manner, ensuring adherence to SLAs.
• Collaborate with developers, QA, infrastructure, and business teams to analyze root causes and apply fixes.
• Maintain technical documentation including issue logs, user guides, and support processes.
• Assist in application deployments, updates, and configuration changes.
• Participate in incident, problem, and change management processes.
• Provide off-hours / on-call support as Skills and Qualifications :
• Bachelors degree in Computer Science, Information Technology, or related field.
• 2+ years of experience in .NET application support or software maintenance.
• Experience with MS SQL Server / Oracle , writing SQL queries, and performing basic database troubleshooting.
• Familiarity with Windows Server environments and IIS configuration.
• Experience with ticketing systems (e.g., JIRA, ServiceNow, Remedy).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal (but not mandatory) :
• Exposure to cloud platforms like Azure or AWS.
• Knowledge of REST APIs, XML / JSON, and integration troubleshooting.
• Experience with CI / CD pipelines and version control (e.g., Git).

Who are at Faridabad, Haryana, Rite Infotech Pvt Ltd is an enterprise software solutions provider.

We put customer centrix approach and hence we put customer needs at the center of operations and thinking.Stemming from the customer first approach, agility becomes second nature to ensure unparalleled support to our customers.

We put customers needs first, deep dive into the current and possible future needs and provide an innovative and time proof solution.

The three pillars on which we stand on include quality, reliability and customer focus as we strongly believe quality means assured growth for us as well as those who have entrusted us to service their needs.

You can know more about us at https : Join Us?

Rite Infotech Pvt. Ltd. is an enterprise software solutions provider engaged in development, implementation and maintenance of industry wide requirement specific software. Founded in 1993, the organization consists of dedicated professionals with a strong commitment to quality and customer satisfaction.

We enable our client organizations to drive performance and productivity across their business with our technology solutions, project implementation and learning support. Our solutions are based on the five principles of Speed, Innovation, Stability, Security and Ease-of-Use. With a comprehensive development process, we scale the entire scope of customer requirements to deliver a quality product that provides a wonderful user experience.

(ref : hirist.tech)