Front Office for HOTEL

Description

We are seeking a skilled and experienced Front Office Manager to join our team at our hotel in India. The ideal candidate will have a strong background in hospitality and a passion for providing exceptional guest service.

Responsibilities

• Greet and check-in guests upon arrival, ensuring a warm welcome and smooth registration process.
• Manage guest inquiries and provide information about hotel services and local attractions.
• Handle reservations and cancellations efficiently, utilizing the hotel management software.
• Address and resolve guest complaints and issues promptly to ensure guest satisfaction.
• Coordinate with housekeeping and maintenance departments to ensure room readiness and guest comfort.
• Process payments and maintain accurate records of transactions.
• Assist in managing the front office team and train new staff as needed.

Skills and Qualifications

Skills Required

Reservation Systems, Guest Relations, Cash Handling, Customer Service, Multitasking, Problem Solving, Sales Techniques