Front Office for HOTEL

Description

The Front Office position at our hotel is responsible for ensuring a warm welcome for guests and providing them with excellent service throughout their stay. This role requires a detail-oriented individual with strong communication skills and a passion for hospitality.

Responsibilities

• Greet and welcome guests upon arrival
• Manage check-in and check-out processes efficiently
• Handle guest inquiries and provide information about the hotel and local attractions
• Resolve guest complaints and ensure guest satisfaction
• Maintain accurate records of room availability and reservations
• Coordinate with housekeeping and maintenance staff to ensure a smooth operation
• Assist with billing and payment processing
• Promote hotel services and amenities to guests

Skills and Qualifications

Skills Required

Reservation Systems, Guest Relations, Customer Service, Payment Processing, Conflict Resolution, billing systems , Multitasking, Sales Techniques