Process Manager

Job Description

Job Title : FCC Operational Excellence – Delivery Support

Designation : Process Manager

Location : Gurgaon

Work Mode : Hybrid ( Minimum 60% in Office )

Shift : 10 am – 7 pm , 11 am – 8 pm , 12 pm – 9 pm & 1 pm – 10 pm

Job Overview :

The ideal candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The role enables to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

As a Delivery Support Process Manager, you will play a critical role in ensuring the smooth execution of operational processes, supporting delivery teams, and driving continuous improvement initiatives. This role requires strong analytical skills, stakeholder management capabilities, and a proactive approach to problem-solving. You will collaborate across functions to ensure timely and quality delivery of services, while identifying opportunities to enhance efficiency and client satisfaction.

Responsibilities :

Operational Support & Delivery Oversight :

• Monitor and support day-to-day delivery operations to ensure adherence to SLAs and KPIs.
• Act as a point of contact for issue resolution, coordinating with cross-functional teams to address delivery challenges.
• Track and report delivery metrics, highlighting trends, risks, and improvement areas.

Process Optimization :

Stakeholder Management :

Reporting & Analytics :

Training & Knowledge Management :

Qualifications :

Desired Skills :

Join our team and leverage your expertise to help us deliver top-notch solutions in the ever-evolving landscape of Financial Crime Compliance.

eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

To know more about us, visit https : / / eclerx.com

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law

Skills Required

Ms Office Suite, Power Bi, Powerpoint, Tableau, Excel, Reporting Tools