Process Trainer

Job Description – Process Trainer - Insurance

Location – Gurgaon - Sec 44

6 Days Working(Day Shift)

Job Responsibilities

Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity.

Coordinate training schedule, set up, creation of training materials and follow-up.

Training new employees in areas including sales training, product knowledge, customer communications and internal systems.

Responsible for providing the product knowledge on Health Insurance to all new joiners.

Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers

Assist in delivery of on-going training programs

Evaluate training and report on trainees

Reviewing trainings performances and preparing participants’ score sheets

Arrange for follow-up training, or report following training sessions

Timely & constructive feedback and counselling of the trainees

Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc

Desired Skills :

• Required from a training background
• Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring.
• Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching
• Ability to communicate and resolve issues that affect Performance Criteria
• Ability to handle escalations from employees
• Ability to escalate issues to their supervisor or other internal departments
• Demonstrated language fluency in English& Hindi.

Candidate should be comfortable working from office 6days