Managed Services Consultant

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Meet our Managed Services Team!

Our Managed Services Team at Sprinklr is responsible for driving product retention, consumption, adoption and growth across a global portfolio of customers. We believe that listening and developing a deep understanding of each customers' objectives, together with the application of purpose-built solutions to address those requirements at scale, is the winning formula for long term success and growth of the business.

Our execution is defined by the 3 focus areas or 'Obsessions'. Our Customer Obsession is going the full distance in understanding what value means to each member of the customers' organization. Our Product Obsessio n is developing and refining our technology as a way of life. Our Learning Obsession is constantly empowering every team member to reach their full potential.

We believe that our clear vision, and robust global execution will enable us to make our customers 'happier'.

What You'll Do

We are looking for someone who can ensure the following outcomes for every customer -

• Deliver Value : Be able to deliver on, and communicate the value associated with the customer's investment in Sprinklr solutions through the Sprinklr platform to guarantee retention & customer growth.
• Drive Adoption : Drive adoption and usage of new products and features across multiple business units, teams, and markets within a single customer.
• Establish Relationships : Establish and nurture relationships built on trust with every new customer, develop client and agency champions, and identify key stakeholders.
• Strategic Business Partner : Become your customer's day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr.

What Are Your Responsibilities

Who You Are & What Makes You Qualified

Must Have Qualifications :

Good to Have Skills :

Who You Are

You are a technology consultant who has the :

You Know You're Successful If

Why You'll Love Sprinklr :

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https : / / sprinklrbenefits.com / to browse our country-specific benefits guides.

We focus on our mission : We founded Sprinklr with one mission : to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

We believe in our product : Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people : At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.

Skills Required

System Configuration, Ivr, Genesys, Voip, Cloud Architecture, Call Routing, Telephony, Performance Optimization, Troubleshooting, Sip