SAP HANA Consultant - CRM Module

Job Summary :

We are seeking a highly experienced and expert Principal SAP S / 4HANA Service Management Consultant with a strong background in SAP CRM Service Management.

This role requires a minimum of 10+ years of SAP experience, with a mandatory focus on the customer service processes now incorporated into SAP S / 4HANA for Customer Management (S4 / Service Management).

The Consultant will be a leader in designing, implementing, and optimizing solutions covering the full service lifecycle, from notification and resource planning to contract management, billing, and reporting, ensuring seamless execution within the S / 4HANA environment.

Core Responsibilities :

Service Order Management & Execution :

• Design and configure the process for the creation and tracking of notifications for customer complaints, service requests, and detected problems within S / 4HANA Service Management.
• Implement functionality to prioritize and classify notifications for efficient management and dispatching.
• Configure and manage service orders (or service requests) to effectively plan and execute service interventions, including the tracking of status, resources utilized, and associated costs.
• Monitoring of stock movements and replenishment levels required for service execution, ensuring integration with Inventory Management.

Service Planning and Resource Management :

Contracts, Billing, and Financial Integration :

Reporting and Analysis :

Required Skills & Qualifications :

Experience : Minimum 10+ years of progressive experience in SAP.

S / 4HANA Service Management : Mandatory experience working on S / 4HANA and specifically within the Service Management in SAP S / 4HANA for Customer Management functionality.

Former CRM Service Expertise : Proven experience with the erstwhile SAP CRM Service module that handled customer service interactions, case management, and service scheduling.

Process Expertise : Deep functional expertise in configuring and implementing the entire customer service process lifecycle (Notifications, Service Orders, Resource Planning, Contracts, and Billing).

Integration Knowledge : Strong understanding of technical and functional integration between S4 / Service Management and SAP FI / SD / MM.

Communication : Excellent communication, stakeholder management, and consulting skills.

Preferred Skills :

FIORI : Exposure to SAP Fiori interfaces for service-related applications and user experience enhancement is highly valued.

Resource Scheduling : Experience with advanced resource scheduling solutions integrated with SAP Service Management.

Notice Period : Immediate - 15 days

Contract : Long-term Contract

Work Arrangement : Hybrid Mode - PAN INDIA

Minimum Experience : 10+ Years

(ref : hirist.tech)