L3 Application Support Engineer

We are looking for an experienced L3 Application Support Engineer with strong expertise in the Investment Banking domain, preferably within Market Risk . The role involves providing high-level technical and functional support, ensuring stability, performance, and compliance of business-critical risk applications.

Key Responsibilities

• Deliver Level 3 (L3) technical support for Market Risk applications in a production environment.
• Investigate and resolve complex production incidents by analyzing logs, code, and database queries.
• Collaborate closely with development teams to identify root causes and implement permanent fixes.
• Oversee audit and compliance activities, ensuring process adherence and documentation accuracy.
• Drive process improvement and automation to enhance system reliability and operational efficiency.
• Perform proactive monitoring and analysis to prevent potential issues.
• Communicate effectively with business users and stakeholders on incident status and resolutions.

Required Skills & Experience

Skills : application support,l3,itil

Skills Required

Troubleshooting, Itil, Sql