Customer Support Specialist

Location : Marol, Andheri

Job Type : Full-Time

Experience : 6 months+

About the Role

We are looking for a Customer Support Associate who will be the friendly voice of our brand. You will assist customers, resolve issues efficiently, and ensure a seamless and positive experience at every touchpoint. If you enjoy helping people, solving problems, and delivering excellent service, this role is perfect for you!

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, live chat, and social media .
• Provide accurate information about products, services, policies, and procedures .
• Assist customers in troubleshooting and resolving issues efficiently.
• Handle requests, complaints, and concerns professionally and empathetically.
• Follow up with customers to ensure complete resolution and satisfaction.
• Escalate complex issues to the relevant teams and coordinate solutions.
• Maintain detailed records of all customer interactions and feedback.
• Collaborate with team members to share knowledge and improve customer service processes.
• Identify opportunities to recommend additional products or services based on customer needs.

What We’re Looking For

Why You’ll Love Working With Us

✅ If you are passionate about providing excellent customer service and enjoy helping others, apply today!