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Customer Support Specialist

Customer Support Specialist

PilgrimMumbai, Maharashtra, India
1 day ago
Job description

Location : Marol, Andheri

Job Type : Full-Time

Experience : 6 months+

About the Role

We are looking for a Customer Support Associate who will be the friendly voice of our brand. You will assist customers, resolve issues efficiently, and ensure a seamless and positive experience at every touchpoint. If you enjoy helping people, solving problems, and delivering excellent service, this role is perfect for you!

Key Responsibilities

  • Respond promptly to customer inquiries via phone, email, live chat, and social media .
  • Provide accurate information about products, services, policies, and procedures .
  • Assist customers in troubleshooting and resolving issues efficiently.
  • Handle requests, complaints, and concerns professionally and empathetically.
  • Follow up with customers to ensure complete resolution and satisfaction.
  • Escalate complex issues to the relevant teams and coordinate solutions.
  • Maintain detailed records of all customer interactions and feedback.
  • Collaborate with team members to share knowledge and improve customer service processes.
  • Identify opportunities to recommend additional products or services based on customer needs.

What We’re Looking For

  • High school diploma or equivalent; associate or bachelor’s degree is a plus .
  • Prior experience in customer service or support is preferred but not mandatory.
  • Excellent communication skills (verbal and written).
  • Strong problem-solving and decision-making skills .
  • Empathetic, patient, and customer-focused attitude.
  • Ability to manage multiple inquiries in a fast-paced environment .
  • Familiarity with customer support software, ticketing systems, or CRM tools is a plus.
  • Ability to work independently as well as part of a team .
  • Flexible to work in shifts or adapt to changing schedules.

    • Why You’ll Love Working With Us

  • Be part of a friendly and collaborative team that values customer experience.
  • Opportunities for learning, growth, and skill development .
  • Make a real impact by helping customers and improving processes.
  • Work in a dynamic environment where every day is different.

    • ✅ If you are passionate about providing excellent customer service and enjoy helping others, apply today!

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    Customer Support Specialist • Mumbai, Maharashtra, India