Service Delivery Change Manager

The Opportunity

As a Change Manager at Worldline you will be the guardian of the customer experience for the operational services delivered by IT. Reporting directly to the SDPR Tribe Lead you will balance potential impact and business needs ensuring platform stability while facilitating necessary changes and overseeing service level management.

Day-to-Day Responsibilities

Coordinate the Change Management process assessing potential impact and risk while ensuring platform stability.

Facilitate changes by responding to business needs organizing activities and collaborating with dedicated resources.

Maintain oversight of service level management and reporting ensuring that commitments to customers are met especially for VIP accounts.

Provide regular management reporting with recommendations for service improvements regarding Change and Release Management.

Manage the Service Catalogue for SDPR to align with internal client requirements.

Collaborate with Change and Release Managers project managers and technical teams to ensure thorough documentation and knowledge transfer for changes.

Assist with SLA reviews and propose improved frameworks to enhance negotiations.

Who Are We Looking For

We look for big thinkers. People who can drive positive change step up and show whats next people with passion can-do attitude and a hunger to learn and practice this means :

Proven experience coordinating efforts across multiple teams to effectively manage changes with minimal impact.

Strong proficiency in the SDPR platforms and process-oriented mindset for systematic follow-up.

Excellent negotiation skills and the ability to influence priorities of IT support teams.

6 to 12 Years of exp in Change management

IT education (Bachelors degree in IT or equivalent experience) with a strong understanding of infrastructure and application development.

Fluency in English and proficiency in French or Dutch; additional languages are a plus.

Natural interpersonal skills with a focus on results and problem-solving.

Ability to manage difficult situations calmly and effectively adapting communication styles to different audiences.

Strong analytical skills and commitment to process improvement.

Perks & Benefits

Flexible working hours

Remote working options available

Comprehensive health insurance

Support for continuous learning and development opportunities

Shape the evolution

We are pushing towards the next frontiers of payments technology and we look for big thinkers to join our journey. People with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on society. With our empowering culture strong technology and extensive training opportunities we help you accelerate your career wherever you decide to go. Join our global team of over 18000 innovators across 40 countries and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.

Required Experience :

Manager

Key Skills

IT Experience,Data Center Experience,Problem Management,Network Management,Management Experience,Solaris,Customer Support,ServiceNow,IT Service Management,ITIL,Project Management,Operating Systems

Employment Type : Full-Time

Experience : years

Vacancy : 1