Key Account Manager - IT

Role Overview :

We are seeking an experienced and customer-centric Key Account Manager to ensure seamless client onboarding, delivery, and long-term relationship management. The role requires someone who can act as the bridge between sales, delivery, and clientsensuring customer success, retention, and growth.

What Youll Do :

As a full-time Key Account Manager, you will :

• Lead client onboarding and ensure smooth handover from the sales team.
• Manage end-to-end delivery of client projects, ensuring quality, timelines, and client satisfaction.
• Act as the primary point of contact for clients post-contract signing.
• Build and nurture long-term relationships with clients to drive renewals, upsell, and cross-sell opportunities.
• Collaborate with internal teams (operations, marketing, product, delivery) to ensure client requirements are met.
• Track client health, proactively address issues, and resolve escalations quickly.
• Develop and present account review reports, success metrics, and ROI to clients.
• Maintain detailed records of client interactions, feedback, and opportunities in CRM tools.
• Identify patterns in client needs and provide feedback to improve Hack2skills offerings.

You Should Have :

(ref : iimjobs.com)