Sales Support Associate

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you!

The opportunity

Global Support Services (GSS ) Global Support Services (GSS) is a centralized shared services unit supporting multiple functional teams across Harvard Business Publishing's three business verticals — Corporate Learning, Higher Education, and the HBR Group — in global locations.The GSS team delivers critical back-end support to HBP's sales functions and provides essential administrative assistance to clients. This role shall be responsible for managing ongoing client requirements including setting up products, fulfillment and resolving billing / invoice issues, collating usage data and enablement of clients to use HBP's products effectively.

Responsibilities (specific key duties / responsibilities of position) :

• Set up learners and faculty across various learning platforms and products.
• Develop a strong understanding of contract structures and pricing models to resolve client queries related to orders, invoices, and credit notes.
• Ensure accurate and timely usage and revenue reporting by collecting confirmations and sending periodic usage reminders.
• Conduct training and enablement sessions to help clients maximize the value of HBP's offerings.
• Drive process improvement and automation efforts to enhance operational efficiency.

Gather and analyze data on clients, course usage, revenue, and other performance metrics to identify trends and insights.

Requirements : (education, experience, communication / organization skills, work environment, etc.)

What We Offer

As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays!

HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Skills Required

Salesforce, Ms Excel, Microsoft Office, zendesk