Service Adoption Trainer E

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Job Title : Assistant Director Trainer

Enterprise Technology provides reliable secure and resilient technology services and solutions to support our 400000 EY people. As part of Enterprise Technology youll be at the forefront of enabling innovative technologies including emerging collaboration tools and top-tier technology infrastructure.

Our aim is to create a superior customer experience with clear investment in innovation alongside operational excellence that delivers efficient quality services and solutions. You will work with technologists and business experts to meet the increasing pace of our business. That means more growth for you exciting learning opportunities career choices and the chance to make a real impact.

The opportunity

The Service Adoption Trainer is responsible for developing and implementing training programs to ensure the successful adoption of new services and technologies within the organization (primarily M365 Security Mobile and AI such as M365 Copilot). This includes creating training materials conducting training sessions and measuring the effectiveness of training programs.

Your key responsibilities

• Training Development : Design and develop comprehensive training programs tailored to the needs of different user groups within the organization.
• Training Delivery : Conduct training sessions to ensure users are proficient in using new services and technologies. Due to the global nature of our business expertise is required in delivering effective and engaging virtual trainings.
• Content Creation : Develop training materials including manuals guides videos (MSFT Clipchamp) and other resources to support training initiatives. Video is a particularly important format for our global audiences and site assets.
• Direct and manage training support resource
• Stakeholder Engagement : Collaborate with various stakeholders including product managers change managers and service line leaders to understand training needs and ensure alignment with organizational goals.
• Performance Measurement : Evaluate the effectiveness of training programs through feedback assessments and performance metrics. Report to key stakeholders and make necessary adjustments to improve training impact.
• Continuous Improvement : Stay updated with the latest trends and best practices in training. Implement innovative training methods to enhance user engagement and learning.

This is a non-client facing role with great flexibility to work from a home office with limited travel.

This role is guided by the BRM Service Adoption Content Lead.

Skills and attributes for success

The role requires an understanding of enterprise services and technologies to develop robust training programs tailored for various audiences (business and technical). The successful candidate must be comfortable training large groups of disparate users virtually in an enthusiastic and energetic manner. The role also requires tracking attendance from training programs and willingness to adjust based on user feedback.

To qualify for the role you must have

Ideally youll also have

What we offer

As part of this role youll work in a highly integrated globally diverse team with the opportunity and tools to grow develop and drive your career forward. Here you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too focusing on your physical emotional financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Heres a snapshot of what we offer :

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.

Key Skills

Performance Testing,Organizational skills,Classroom Experience,Learning Technology,Instructional Design,Customer Support,IT Service Management,LMS,Software Testing,Training & Development,Adobe Captivate,Public Speaking

Employment Type : Full Time

Experience : years

Vacancy : 1