Manager - Service Trainer

JOB PURPOSE The ideal fit for the role will have a strong customer service background with knowledge of various techniques to implement effective training for our team to increase ability of service hospitality.

KEY RESPONSIBILITIES

Doing TNA for service staff and vivo India service employees.

Update and develop training material to meet needs of the Service Desk

Provide support to all national and regional training requirement

Implement new training techniques and apply learning structures to training sessions to maximize the benefit of training sessions for new and existing employees.

Monitoring and handling Learning management system for service staff

Review current customer service processes and collaborate with senior management to decide how existing processes could be improved.

Taking care of staff development and engagement

Specific experience : 3 years of previous training experience related to service preferred

Overall experience : More than 5 years of experience