Account Delivery HeadTRUGlobal • India
Account Delivery Head
TRUGlobal • India
11 hours ago
Job descriptionEnsure high-quality delivery of IT services, solutions, and projects across Infra, Cloud, Security, Salesforce, Analytics, AI, and Microsoft solutions . Define and monitor SLAs, KPIs, and compliance metrics . Implement delivery frameworks and best practices to ensure operational efficiency and customer success. Own account profitability including revenue, margins, resource utilization, and cost optimization. Ensure sustainable and predictable financial growth through disciplined delivery execution. Identify opportunities for account mining, cross-sell, and upsell across the portfolio. Collaborate with Sales and Presales to participate in RFPs, proposals, and solutioning . Develop and execute account growth strategies aligned with business objectives. Lead governance forums such as QBRs and steering committee meetings with clients. Provide transparent reporting on delivery performance, risks, opportunities, and financials. Lead and mentor Technology Delivery Managers (TDMs) and Architects across onsite and offshore teams. Ensure team motivation, career growth, performance management, and succession planning . Foster a culture of innovation, accountability, and continuous improvement . Proactively identify delivery risks and establish effective mitigation strategies. Ensure compliance with security, audit, and regulatory requirements across accounts. Experience in IT Services Company with proven delivery leadership. Customer Delivery Excellence and client engagement. P&L Ownership and financial accountability. Account Growth Strategy (cross-sell, upsell, mining). Driving NPS and client satisfaction. Leading TDMs & Architects to deliver at scale. Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. 15+ years of experience in IT services delivery, account management, and client leadership . Strong exposure to Infra, Cloud, Security, Salesforce, Analytics, AI, and Microsoft solutions . Proven track record of managing large accounts with multi-million-dollar revenues. Excellent stakeholder management, communication, and leadership skills .
Job Description – Account Delivery Head
Position : Account Delivery Head
Experience : 15+ years in IT Services Delivery & Account Management
Role Overview
The Account Delivery Head will be responsible for end-to-end delivery, client relationship management, and account growth for strategic accounts. This leadership role demands strong expertise in IT services delivery across Infra, Cloud, Security, Salesforce, Analytics, AI, and Microsoft solutions. The role also requires P&L ownership, governance, and the ability to drive customer success through high-quality delivery and trusted client partnerships.
Key Responsibilities
Client Engagement & Relationship Management
- Build and maintain strong relationships with CXO-level stakeholders in assigned client accounts.
- Act as a trusted advisor and escalation point for client issues.
- Drive client satisfaction (NPS) by delivering business value and ensuring consistent communication.
Delivery Excellence
P&L Ownership
Account Growth & Strategy
Governance & Reporting
Leadership & Team Management
Risk & Compliance
Top Skills Required
Qualifications
Create a job alert for this search
Delivery Head • India
Related jobs
)
Home Loan Head
NoBroker.com • India
Nobroker is a full stack player in proptech space and offers end-to-end services catering each and every real estate need of a customer.
We recently attained Unicorn status by becoming the first pro...Show more
Last updated: 6 hours ago • Promoted • New!
Director - Account Delivery Head (HLS)
Tredence Inc. • India
We are looking for an experienced Account Delivery Head – Director level, to lead end-to-end delivery for strategic accounts in the Data Engineering and Analytics space.
The ideal candidate should b...Show more
Last updated: 11 hours ago • Promoted • New!
Delivery Head
Coforge • India
We at Coforge are hiring Delivery Head with the following skillset : .Responsible to manage delivery and carry P&L responsibility for a large client.
Overall leadership of the Delivery team.Delivery M...Show more
Last updated: 11 hours ago • Promoted • New!
Delivery Head
Intellect Design Arena Ltd • Republic Of India, IN
Senior Vice President – India Delivery Head.As Senior Vice President – Delivery, you will lead the end-to-end delivery of large-scale, multi-stream banking transformation programs, with a focus on ...Show more
Last updated: 19 days ago • Promoted
Delivery Head - Retail / Consumer / Automotive Domain
QualityKiosk Technologies • Republic Of India, IN
QualityKiosk Technologies is Hiring – Delivery Head for Consumer / Retail / Automotive domain.QualityKiosk Technologies, one of the world’s leading Quality Engineering (QE) and Digital Transformati...Show more
Last updated: 3 days ago • Promoted
Retail Head
UNISON INTERNATIONAL CONSULTING (The Recruitment Company) • India
Position : Retail Head (PAN India).Salary Offered : Upto 60 LPA + ESOPs.Experience : Minimum 10-12+ Years.We are looking for a Retail Head who has experience in handling entire end to end retail opera...Show more
Last updated: 11 hours ago • Promoted • New!
Account Group Head
Interactive Avenues • Republic Of India, IN
An Associate Group Head / Group Head would look into the day-to-day needs of an account and also ensure the long-term stability and growth of the relationship and revenue along with the Account Direc...Show more
Last updated: 30+ days ago • Promoted
Account Delivery Head
Tredence Inc. • India
Tredence is a global data science solutions provider focused on solving the last mile problem in.The ‘last mile’ is the gap between insight creation and value realization.San Jose, the company embr...Show more
Last updated: 11 hours ago • Promoted • New!
Delivery Head - Retail / Consumer / Automotive domain
QualityKiosk Technologies • India
QualityKiosk Technologies is Hiring – Delivery Head for Consumer / Retail / Automotive domain.QualityKiosk Technologies, one of the world’s leading Quality Engineering (QE) and Digital Transformati...Show more
Last updated: 11 hours ago • Promoted • New!
Head Of Service Delivery
Clarion Technologies • Pune, Republic Of India, IN
As the Global Head of Delivery for Clarion’s IT services business in the international markets, your will be a key member of our executive team directly reporting to CEO in India.Your portfolio wil...Show more
Last updated: 20 days ago • Promoted
Senior Account Head
Western Overseas Study Abroad Ltd. • India
Western Overseas Study Abroad Ltd.The organization provides a range of services, including language training, study visas, spouse visas, tourist visas, PR, and business visas.With offices across ma...Show more
Last updated: 11 hours ago • Promoted • New!
Delivery Lead
Mastek • India
Role : Senior Delivery Lead / Offshore Account Partner.Chennai or Bangalore (onsite presence preferred).We are looking for a seasoned delivery professional who can serve as the.This individual will ...Show more
Last updated: 11 hours ago • Promoted • New!
Accounts Head - Transportation Vertical
Smart Moves Consultants • Republic Of India, IN
Head Accounts - Transportation.CFO and Transportation Director.To lead the Accounts and Finance function of business vertical Transportation - managing day to day.
Ensuring timely and correct invoic...Show more
Last updated: 20 days ago • Promoted
Vertical Service Delivery Head
Pepper • Republic Of India, IN
Io) is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories.Over...Show more
Last updated: 30+ days ago • Promoted
Business Unit Head
Antal International • Republic Of India, IN
Business Head – Global Delivery Centre (Bangalore).Location : Bangalore (Electronic City) | Work Mode : On-site (5 days / week) | Reports to : CEO.
Our client is a global technology solutions provider wi...Show more
Last updated: 20 days ago • Promoted
Head - Vendor Development
SV Management Consultants • India
We are looking for a senior leader to head Auto Ancillary Development (ADD) for our Commercial Vehicle Seating & Interior Components Division.
The role will focus on developing new vendors, sourcing...Show more
Last updated: 11 hours ago • Promoted • New!
Senior Manager / Channel Head – Mutual Fund Sub Distributor Acquisition
RevenUmf.com - Sukhmal Mutual Fund Distributors Pvt Ltd • India
AI-powered mutual fund investment platform is expanding its national Mutual Fund Distributor (MFD) network.MFD ecosystem and can lead sub-distributor acquisition across India.If you have experience...Show more
Last updated: 11 hours ago • Promoted • New!
Head of Delivery
Kanerika Inc • India
Job Description : Head of Delivery.Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI.We lev...Show more
Last updated: 11 hours ago • Promoted • New!